Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just helping prepare for dining and event service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Welcome and warmly greet all guests upon arrival, creating a positive first impression.
- Manage the reception and seating of guests in a friendly, professional, and efficient manner.
- Escort guests to their tables and provide menus while ensuring the dining area is properly presented.
- Manage table reservations, walk-ins, waiting lists, and seating arrangements effectively.
- Answer guest inquiries regarding menus, restaurant facilities, promotions, and operating hours.
- Coordinate closely with the Restaurant Manager, Service Team, Kitchen, and other departments to ensure smooth operations.
- Monitor table availability and ensure efficient rotation of tables during busy periods.
- Maintain accurate reservation records and communicate any special requests or VIP arrangements to the relevant team.
- Handle guest feedback, requests, and concerns professionally and escalate issues to the supervisor or manager when required.
- Ensure the entrance, hostess desk, waiting area, and surrounding areas are clean, organized, and presentable at all times.
- Assist with guest recognition and provide personalized service to repeat guests, VIPs, and special occasions.
- Support the service team during busy periods, including assisting with menus, beverages, and basic guest requirements where appropriate.
- Maintain a thorough knowledge of the restaurant's menu, promotions, facilities, and hotel services.
- Follow all hotel standards, brand standards, grooming requirements, health and safety procedures, and service guidelines.
- Maintain professional communication and positive relationships with guests and colleagues.
- Perform any other reasonable duties assigned by the Restaurant Manager or Supervisor.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
