Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
About Grand Mercure Business Bay
Grand Mercure Business Bay is a 270-room premium hotel located on Al Abraj Street along Marasi Drive, in the heart of Dubai's Business Bay district. Rooted in the Grand Mercure brand ethos, the property celebrates "pride of place" through refined grandeur, cultural immersion, and heartfelt human connection. The hotel offers four versatile meeting rooms, a club lounge, five dining and entertainment venues, and an enhanced outdoor pool terrace overlooking the Business Bay skyline .
As part of Accor's internationally trusted portfolio, Grand Mercure Business Bay upholds world-class standards while celebrating the richness of the destination through authenticity, discovery, and cultural sensitivity. The hotel serves as a bridge between business efficiency and lifestyle-driven exploration for the modern global traveller .
Job Purpose
This position is responsible for supporting the development and implementation of policies, procedures and practices that support the operational needs of the hotel. The Assistant Human Resources Manager provides consultation and support to management on staffing plans, compensation, benefits, training and development, budget, and labor relations, and deputizes for the Director of Talent & Culture in their absence.
He/she is also expected to take a leadership role in developing a culture that supports the hotel's strategic goals, supporting performance management, talent assessment, and effective labor relationships in line with Accor's People & Culture standards and UAE labor legislation.
Job Responsibilities
- Prepare, implement and compile data for monthly reporting
- Support the setting of periodic Talent & Culture and training budgets and forecasts
- Participate in management meetings to review progress towards achievement of business plan goals and contribute to the annual business plan for the department
- Assist in formulating and implementing policies, procedures and standards pertaining to Human Resources Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national, industry standards, laws and customs, ensuring compliance by other departments
- Oversee the administrative activities of payroll, benefits, legal compliance and employment law, including WPS (Wage Protection System), gratuity, and end-of-service settlements
- Support the development of plans relating to present or future manpower requirements of the Hotel to ensure the Hotel is correctly staffed according to projected business levels
- Liaise with employment agencies and other sources for the recruitment of employees; interview, assess and evaluate prospective employees
- Support the formulation and recommendation of a sound wage and salary system that facilitates attracting and retaining staff
- Identify, prioritize and meet short and long term training and development needs of the Hotel
- Review recommendations for staff promotions and career development from Executive Committee/Department Heads for the General Manager's approval
- Support the Hotel's representation in collective bargaining and contacts with labor organizations and employee representatives
- Assist in preparing succession plans for potentials at middle and senior management level with department/division heads and the General Manager
- Oversee the Hotel's staff facilities including staff locker rooms, rest rooms, and staff restaurant
- Direct the Hotel's employee events, social and recreational activities as well as employee recognition programs
- Edit staff newsletters and other in-house staff publications
- Act as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues
- Maintain confidentiality of sensitive matters/issues
- Ensure compliance with local health and safety regulations
- Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel
- Analyze the hotel manpower requirements
- Coordinate with hiring managers on the recruitment of qualified personnel based on approval by the divisional head and General Manager, following established standards, policies and procedures
- Conduct recruitment and exit interviews
- Maintain good working relationships and partnerships with recruitment agencies / sources
- Administer payroll, employee benefits, and compensation programs
- Ensure all employees' benefits are in alignment, remunerated fairly and paid in an accurate and timely manner
- Support salary benchmarking and compensation analysis to maintain market competitiveness
- Maintain accurate records of employee contracts, entitlements, and statutory deductions
- Ensure full compliance with UAE Federal Labor Law and MOHRE (Ministry of Human Resources and Emiratisation) regulations, including contract registration, work permits, and quota management
- Manage WPS (Wage Protection System) submissions and ensure timely, accurate salary payments in line with SCA guidelines
- Oversee visa processing, renewals, and cancellations in coordination with GDRFA and PRO services
- Ensure compliance with Dubai Municipality health and safety requirements for staff accommodation and facilities
- Maintain up-to-date knowledge of Emiratisation targets and support related initiatives
- Administer employee medical insurance in line with DHA/Dubai Health Authority minimum standards
- Ensure compliance with DTCM (Dubai Department of Economy and Tourism) requirements for hotel staff classification and licensing
- Champion Accor's People & Culture brand standards, values, and diversity & inclusion commitments
- Roll out and embed Accor Heartist® culture programs, engagement surveys, and recognition initiatives (e.g., Heartist Awards)
- Implement and maintain Accor Talent & Culture systems and reporting (e.g., HRMS, performance review cycles, learning platforms)
- Support Accor's talent review, succession planning, and internal mobility processes
- Ensure adherence to Accor's Code of Ethics, compliance framework, and internal audit requirements for the Talent & Culture function
- Support the delivery of Accor Academy training programs and leadership development pathways
- Act on Accor engagement survey results, driving action plans at property level
- Interview, select and recruit Talent & Culture employees
- Identify and develop team members with potential
- Conduct performance reviews and manage performance issues that arise within the team
- Constantly monitor team members' performance, attitude and degree of professionalism
- Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify issues and provide a regular forum for department communication
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Be aware of the hotel fire & life safety/emergency procedures
- Perform other reasonable duties assigned by Management
- Evaluate changes and trends in market compensation and make recommendations
- Anticipate and address employee relations matters timely to promote team member satisfaction
- Ensure all employees' benefits are in alignment, remunerated fairly and paid in an accurate and timely manner
- Manage information available in a sensitive and confidential manner
- Engage a diversified and multi-nationality workforce, helping employees to be accustomed to the local culture
Qualifications
- Bachelor's Degree in Human Resources Management / Hotel Management
- Minimum 3–5 years of Human Resources Management experience
- Prior experience in the UAE hospitality industry is preferred
- Experience with Accor brand standards and HR systems (e.g., HRMS, payroll systems) is an advantage
- Strong understanding of UAE labor and employment law, MOHRE regulations, WPS, and visa processes
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
- Strong leadership, interpersonal and negotiation skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Additional Information
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