Emirates Flight Catering
Listed on Emirates Flight Catering's careers page
Is this your job? Claim it: post it here as your company, and applicants come to your dashboard.
Claim this jobPay not stated in the advert
1. Ensure all customers are provided with the best quality of food and service through cost effective and efficient management, assuring highest standards of service are in place.
2. Ensure that F&B operation is performed in compliance with the Company Service Standard including Hygiene and Safety practices.
3. Supervise direct reports by providing training, coaching, and regular feedback to achieve departmental objectives.
4. Manage customer complaints through proper investigation, implementation of corrective actions, and team awareness to prevent recurrence.
5. Maintain a dynamic rostering system to ensure adequate shift coverage is there, while minimizing overtime to ensure uninterrupted service delivery.
6. Responsible for implementing safe working practices and procedures in accordance with EKFC policies.
7. Gather and analyse customer feedback to identify areas for improvement and recommend actions that enhance service quality and customer satisfaction.
8. Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.
Education Qualification:
Bachelor’s degree holder in Hotel Management (must have)
Work Experience:
Skills:
