- To coordinate with and support the rental agents to meet the customer needs and ensure smooth operations of the branches and counters of NCR
Functional Roles and Responsibilities
- Oversee the operations of branches. Ensure adequate resources wrt manpower, vehicles, infrastructure etc are planned and provided to meet the business needs.
- Control the fleet movement activity and allocate the vehicles to the branches based on the requirement.
- Check the rental agreements received from the branches, ensure all the relevant documentation is completed and forwarded to the a/cs department.
- Monitor the service requirements of the vehicle and liaise with the maintenance department for service and maintenance.
- Coordinate with the rental agents to ensure all prior reservations are carried out.
- Monitor monthly rentals and arrange for payments from the ac/s department.
- Resolve customer grievances and manage their expectations within the company’s parameters.
- Prepare daily/weekly/monthly reports on sales activity, vehicle utilization, maintenance status of the fleet , with recommendation to meet the business requirements
People Management Roles and Responsibilities
- Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles
Education/Certification and Continued Education
- 5 to 7 years experience in a Car rental environment.
