Restaurant Manager - Peacock Alley at Waldorf Astoria Dubai International Financial Centre

A Restaurant Manager at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury property, is responsible for leading all aspects of operations across Peacock Alley, the Cigar Lounge and Waqud operations to deliver exceptional, refined and personalized guest experiences. The role oversees the performance of multiple luxury food and beverage venues, ensuring the highest standards of service excellence, team engagement, operational efficiency, and financial results. Working closely with the Director of Food & Drinks, the Restaurant Manager drives guest satisfaction, revenue growth, and brand excellence through effective leadership, innovation while ensuring Waldorf Astoria and Forbes Travel Guide Standards.

What will I be doing?

As a Restaurant Manager, the primary purpose of this role is to lead and oversee the day-to-day operations of Peacock Alley, the Cigar Lounge and Waqud Café, ensuring the delivery of exceptional food, beverage, and service experiences while maximizing guest satisfaction, team performance, and profitability.Specifically, you will be responsible for:

1.Commercial Performance

• Achieve the business plan and financial objectives for the venues, balancing revenue growth, profitability, guest satisfaction, and team engagement.
• Partner with the Commercial, Marketing, Revenue and Culinary teams to develop and execute marketing initiatives, promotions, and seasonal activations that increase guest traffic and revenue.
• Manage venue budgets, forecasts, payroll, operating expenses, inventory, and cost controls effectively.
• Review business results regularly, including revenue, covers, labour productivity, guest satisfaction, market share, and profit margins, taking proactive action to improve performance.
• Optimise revenue through effective seating strategies, upselling opportunities, menu engineering, and enhanced guest experiences.
• Identify opportunities to drive incremental revenue through special events, beverage promotions, partnerships, and outlet activations.
• Drive cigar sales and profitability through strong product knowledge, effective upselling, appropriate stock management, and the creation of premium cigar experiences and activations that enhance guest engagement and revenue.

2. Excellent Food & Drinks

• Partner with the Executive Chef, venue chefs and Food & Drinks Leadership Team to create innovative menus, drink offerings, Cigar offering, and promotional activities that drive guest engagement and profitability.