Company Description
Job Description
Scope and Objectives
This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.
Key Deliverables and Responsibilities
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- To be familiar with the beverage service including glasses used and appropriates garnishes
- Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests' requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and re-stocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Present menus in a proactive manner
- To feel empowered and accountable within the work place
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedbacks needs to be properly reported on glitch system
- Follow care program at all times, and report issues through the system to maintenance
Qualifications
Knowledge and Experience
- Minimum of 1 year or more of relevant experience as a waiter/waitress in a professional food and beverage environment
- Comprehensive knowledge of food and beverage service, including menu items, preparation methods, ingredients, portion sizes, and pricing
- Luxury hospitality experience is highly desirable
- Proficiency with point-of-sale (POS) systems and basic financial transaction handling
- Current Food Hygiene Certificate or equivalent HACCP certification
Competencies
- Ability to ensure that the hotel's standards, policies, and procedures within food and beverage operations are consistently applied.
- Ability to prioritise and organise work assignments, delegate responsibilities, and manage multiple tasks simultaneously.
- Ability to motivate food and beverage colleagues and maintain a cohesive, collaborative team environment.
- Ability to think clearly, analyse situations, and resolve problems whilst exercising sound judgement.
- Ability to focus and pay meticulous attention to detail in all service delivery aspects.
- Ability to suggest and upsell food and beverage venues, menu items, beverages, and wines appropriately.
- Ability to ensure security and confidentiality of guest and hotel information at all times.
- Comprehensive knowledge of bar layout, table and station numbering systems, proper table set-ups, room capacity, hours of operation, price ranges, and dress code requirements.
- Excellent interpersonal and communication skills with the ability to engage guests professionally and courteously.
- Strong problem-solving abilities and capacity to anticipate guest needs and respond proactively to service challenges.
Personal Attributes
- Exceptional personal presentation and grooming standards
- Ability to remain calm and professional under pressure during peak service periods
- Flexibility to work varied shifts, including evenings, weekends, and public holidays as required
Additional Information
