Bellman

Company Description

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

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Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Bellman is responsible for providing warm, efficient, and personalized service to hotel guests upon arrival, during their stay, and at departure. The role involves assisting with luggage, escorting guests to their rooms, providing information about hotel facilities and services, and ensuring a smooth and memorable guest experience in line with Rixos Premium Saadiyat Island’s luxury hospitality standards.

Key Responsibilities

• Welcome and warmly greet guests upon arrival and departure.
• Assist guests with loading, unloading, and transporting luggage.
• Escort guests to their rooms and explain room facilities, services, and hotel amenities.
• Provide accurate information about the hotel, restaurants, pools, spa, activities, and other facilities.
• Assist guests with transportation arrangements, taxis, and airport transfers when required.
• Deliver luggage, messages, packages, and other items to guest rooms promptly.
• Maintain the cleanliness and organization of the hotel entrance, lobby, bell desk, and luggage storage areas.
• Assist guests with valet parking procedures where applicable.
• Handle guest requests professionally and follow up to ensure satisfaction.
• Coordinate closely with Front Office, Concierge, Housekeeping, and other departments.
• Maintain an up-to-date knowledge of hotel services, operating hours, and local attractions.
• Handle guest belongings carefully and follow proper procedures for lost and found items.