The Manager - Quality & Excellence will play a pivotal role in strengthening governance, enhancing performance, and embedding a culture of continuous improvement. This role involves developing and implementing quality frameworks, leading cross-functional improvement initiatives, and establishing key performance indicators. The successful candidate will drive organizational excellence, support senior management with quality insights, and ensure compliance with international standards.
- Develop and enhance quality management and business excellence frameworks.
- Lead continuous improvement initiatives and process optimization across functions.
- Establish and monitor quality KPIs, performance indicators, and improvement metrics.
- Conduct process reviews, quality assessments, and internal audits to identify gaps.
- Identify process inefficiencies and recommend practical solutions.
- Standardize and maintain SOPs, policies, and governance documentation.
- Support the implementation and effectiveness of Quality Management Systems (QMS).
- Lead root-cause analysis and corrective action initiatives.
- Facilitate cross-functional improvement programs and ensure sustained actions.
- Prepare quality and business excellence reports for senior management.
- Bachelor's degree in Business Administration, Engineering, or Quality Management.
- Relevant professional certification in quality or operational excellence is preferred.
- Lean Six Sigma, EFQM, or ISO Lead Auditor certifications are highly desirable.
- Strong professional proficiency in English, with Arabic as an advantage.
- Minimum 7 years of experience in quality, business excellence, or process management.
- Experience leading cross-functional improvement initiatives is an asset.
- Strong knowledge of Quality Management Systems and process improvement methodologies.
- Practical experience with Lean, Six Sigma, or similar frameworks.
- Excellent analytical, communication, and stakeholder management skills.
- Ability to translate process findings into practical improvement actions.
