JOB SUMMARY / INTRODUCTION
To manage and grow large account portfolios and client relationships for assigned portfolio in the Date Centers, Tech & IT segment; improve service quality levels and supervise the subordinates’ day-to-day activities and client interactions to ensure that the objectives are constantly met and its revenue targets achieved, while maintaining client satisfaction and portfolio credit quality. High collaboration required internally and externally, with local and international client outreach (includes meetings in different time zones and tight deadline submissions). A highly engaged person who can drive the business and internal processes to ensure approvals are sought in a short time span.
KEY RESPONSIBILITIES
- Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.
- Originate new business opportunities with target clients across banking products.
- Develop Term Sheet, Information Memorandum, mandate letter….etc.;
- Examine & resolve credit, market and operational risk aspects of the transactions in collaboration with products and enablement units.
- Pitch, review, negotiate and conclude deals.
- Maintain the credit quality of the client relationships within the Portfolio to an acceptable level set by the Bank’s management.
- Achieve individual and team’s financial performance targets.
- Identify & develop cross selling opportunities and increase the cross-sell ratio with key clients.
- Ensure Account Plans are prepared and maintained for all key clients.
- Ensure all clients’ files /documents are maintained.
- Ensure all credit reviews are submitted on time and agreed conditions are met.
- Maintain a satisfactory audit on the portfolio.
- Learning & Development – Attend appropriate on and off-the-job training programs.
- Ensure that all internal processes for existing portfolio and NTBs are met in line with the Bank’s policies & procedures.
- Adhere to process KPI’s and, ORM, BCP & Internal Audit requirements.
- Assist the Executive Director / Line Manager in the day-to-day administrative and transactional activities such as client calls, payment processing, documentation follow up, account openings, updating pipeline, and any other activities in the unit/team to ensure continuity of work and the delivery of effective and high-quality outputs.
- Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.
