Executive - Retail Sales

Strategic

Customer Relationship

• To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
• To ensure the customer transaction is semless, meeting the customer expectations of experience within the timely manner.
• Understanding of key performance indicators, given from the line manager.
• Support the line manager to maximize the profitability of each sale.

Administration

• Responsibly follow the documented sales process, complying to company and legal requirements.
• Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
• Support the line manager to maintain the sales operations to the desired standards in display and presentation.
• Adhere to all HSSE standards.

Operational

• Follow the direction of the line manager during the sales process.
• Follow the guidlines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility.
• Follow the gudielines of vehicle registration, in line with each Emirate requirements.
• Ability to always represent and deliver professional customer experience.

Product/ Process Improvement

• Accurately, record each customer lead and enquiry.
• Manage the dealer management system with timely follow up, with commentary.
• Comply with security process, of all monies and vehicle assets.