The Assistant Manager - People Services is responsible for managing multiple business units within P&C Shared Services, overseeing critical processes such as onboarding, offboarding, and visa renewals, while ensuring compliance with Service Level Agreements to meet organizational standards. This role involves working with various business units, adjusting to their specific needs based on the nature of the business. The Assistant Manager will manage multiple verticals and provide essential support to P&C Shared Services to ensure efficient operations across functions. Additionally, this role includes managing relationships with key stakeholders, such as HR Business Partners, Finance, Employees and other departments, to ensure seamless coordination and effective service delivery.
The position is essential for maintaining the overall efficiency of People Services, with a focus on accuracy, compliance, and service excellence during and after the system transition.
Operational
- Manage and being the single point of contract for the end-to-end onboarding and offboarding processes, ensuring all steps are completed efficiently and in compliance with organization’s policies and legal requirements.
- Ensure all necessary documentation and processes are completed for new hires and exiting employees, including visa processing, employee records, and system updates.
- Overseeing the new visa applications/renewals process, coordinating with the Government Relations department to ensure timely processing. This includes the prompt completion of medical tests, Emirates ID issuance, and visa stamping, working closely with both employees and Government Relations.
- Manage the visa renewal process for employees, ensuring timely submission of documents and adherence to regulatory requirements to avoid delays or legal complications.
- Ensure that all People Services activities, including onboarding, offboarding, visa renewals, and other services, meet or exceed Service Level Agreement standards.
- Collaborate with HR Business Partners, Finance, and other key stakeholders to facilitate smooth communication and coordination across departments.
- Ensure that People Services activities align with business needs and objectives, providing regular updates and reports to relevant stakeholders.
- Oversee the administration of the Group Life Insurance and Medical Insurance policies, ensuring timely enrollment, renewal, and claim processing.
- Coordinate with insurance providers and employees to resolve any issues or discrepancies.
- Manage the invoicing process for medical insurance, travel expenses, and other People Services-related payments, ensuring timely submission and follow-up with Finance for payment processing.
