Company Description
Pullman Dubai Creek City Centre Hotel & Residences is an award-winning, five-star destination in the heart of Deira, Dubai, and part of Accor’s Pullman brand. Our newly renovated hotel and serviced residences offer a refreshed experience in a familiar Dubai location. With direct access to City Centre Deira and the Dubai Metro nearby, we welcome guests travelling for business, leisure, and extended stays.
From contemporary guest rooms and spacious serviced apartments to diverse dining experiences, meeting and event spaces, and wellness facilities, our property offers a comprehensive hospitality experience. Our residences were recognized as Dubai’s Leading Hotel Residences at the World Travel Awards for four consecutive years, from 2015 to 2018.
Join our team of Heartists® as we embark on an exciting new chapter. You will collaborate with colleagues from diverse backgrounds, contribute to shaping exceptional guest experiences, and benefit from opportunities for professional growth within Accor. We value individuals who demonstrate ownership, embrace teamwork, and deliver genuine hospitality.
Job Description
Lead and execute the hotel's revenue management strategy to maximize market share, total revenue, and profitability. Collaborate closely with the General Manager, Cluster Director of Revenue Management, and Sales, Marketing, Finance, and Operations teams to drive strategic pricing, distribution, and commercial decisions aligned with the hotel's business objectives.
Key Responsibilities
- Develop and execute comprehensive revenue management strategies across rooms and other hotel revenue streams, driving sustainable revenue growth and profitability.
- Lead the annual budgeting, forecasting, and performance review processes, ensuring accurate projections, actionable insights, and timely reporting.
- Optimize pricing, inventory, market segmentation, and distribution strategies to maximize revenue potential and market share.
- Analyze booking pace, demand patterns, competitor performance, and market trends to identify revenue opportunities and mitigate commercial risks.
- Drive direct booking contribution, optimize distribution costs, and maintain pricing integrity across all channels.
- Evaluate group, corporate, and wholesale opportunities through displacement analysis, contribution assessment, and profitability optimization.
- Lead revenue strategy meetings, translating commercial insights into clear recommendations and actionable strategies for hotel leadership and key stakeholders.
- Collaborate with operational teams to identify upselling opportunities, enhance ancillary revenue, and support total hotel revenue optimization.
- Leverage revenue management and business intelligence systems to enhance forecasting accuracy, pricing effectiveness, and data-driven decision-making.
- Promote revenue management awareness and commercial acumen across departments through knowledge sharing, coaching, and cross-functional collaboration.
- Ensure compliance with Accor's revenue management standards, distribution policies, and established hotel procedures.
Qualifications
Education & Certifications
- Bachelor's degree in Business Administration, Finance, Economics, Hospitality Management, or a related discipline.
- Master's degree (MBA) or professional revenue management certification, such as HSMAI's Certified Revenue Management Executive (CRME), is an advantage.
Professional Experience
- Minimum 7–10 years of progressive experience in hospitality revenue management, including at least 3 years in a Revenue Manager, Cluster Revenue Manager, or equivalent leadership position within an upscale or luxury hotel.
- Demonstrated success in developing and executing revenue strategies that drive RevPAR growth, market share gains, and profitability.
- Proven expertise in pricing optimisation, demand forecasting, budgeting, and commercial performance analysis.
Technical Skills & Knowledge
- Proficiency in revenue management systems and business intelligence tools, preferably IDeaS G3, Lighthouse, and STR/CoStar .
- Strong understanding of hotel property management systems (PMS), central reservation systems (CRS), and distribution platforms; experience with Opera Cloud and Accor TARS is an advantage.
- Advanced Microsoft Excel skills, including pivot tables, complex formulas, and data analysis; familiarity with Power BI is desirable.
- Sound understanding of distribution economics, channel profitability, and revenue management performance indicators.
Strategic & Analytical Skills
- Strong analytical and commercial acumen, with the ability to translate complex data into clear business strategies and actionable recommendations.
- Expertise in demand forecasting, dynamic pricing, inventory optimization, and market segmentation.
- Ability to assess competitive positioning, market trends, and evolving consumer behavior to identify commercial opportunities.
- Strong strategic thinking, problem-solving, and decision-making capabilities, with a focus on sustainable revenue growth and profitability.
- Excellent communication, presentation, and stakeholder management skills, with the ability to influence decisions across multiple levels of leadership.
- Experience managing diverse market segments and distribution channels, preferably within a multi-property or multi-brand environment.
- Strong track record of collaborating with cross-functional teams and influencing commercial decisions at the leadership level.
Additional Information
What we offer
An opportunity to lead revenue strategy at Pullman Dubai Creek City Centre Hotel & Residences.
Learning and development opportunities through Accor.
Career growth opportunities within the hotel and across Accor’s global network.
A collaborative environment where your ideas and expertise are valued.
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
Join us
Bring your analytical expertise, commercial vision, and passion for hospitality. Help us create memorable guest experiences while driving sustainable business performance.
