Company Description
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
Job Description
- Welcome guests upon arrival with a friendly and professional attitude.
- Assist guests with loading, unloading, and transporting luggage.
- Escort guests to their rooms and explain room features and hotel facilities.
- Respond promptly to guest requests and provide information about hotel services and local attractions.
- Maintain the cleanliness and organization of the lobby, entrance, and luggage storage areas.
- Coordinate with the Front Office team to ensure smooth guest arrivals and departures.
- Arrange transportation or taxi services for guests when required.
- Deliver guest messages, parcels, and other items promptly.
- Handle guest belongings with the highest level of care and confidentiality.
- Report any maintenance or safety concerns to the appropriate department.
- Follow hotel policies, procedures, and health and safety standards.
- Provide exceptional service that reflects the hotel's luxury hospitality standards.
Qualifications
- High school diploma or equivalent.
- Previous experience in a similar role within the hospitality industry is an advantage.
- Good communication and interpersonal skills.
- Good command of spoken English; additional languages are an advantage.
- Physically fit and able to lift and carry luggage.
- Customer-focused with a positive and professional attitude.
- Ability to work flexible shifts, including weekends and public holidays.
