Loyalty Partnerships Officer (UAE National Only)

Company Description

Job Description

The Loyalty Partnerships Officer supports the execution and ongoing management of the loyalty partnership strategy across a diverse portfolio of partners.

The role supports the end-to-end partnership lifecycle, from onboarding and implementation through BAU operations, commercial activation and performance monitoring. It works closely with internal and external stakeholders to ensure seamless partner operations, support growth initiatives and continuously enhance the member experience.

The role will have a strong focus on operational excellence, partner performance, campaign execution, process automation and system enhancements, while supporting key administrative, financial and contractual processes. Close collaboration with internal stakeholders, including Finance, Legal, Procurement, Marketing, Technology and Member Services, as well as external partners and technology providers, will be a core part of the role.

Accountabilities

• Support the onboarding and implementation of loyalty partnerships, coordinating operational, commercial and administrative activities with internal stakeholders and external partners.
• Support partnership launches and strategic initiatives, enhancing the member proposition and driving engagement and commercial value.
• Track and report partnership performance, including member engagement, accrual and redemption activity, campaign results and key commercial KPIs.
• Manage billing, reconciliation and BAU activities across the assigned portfolio, ensuring timely resolution of discrepancies and member-related matters.
• Manage regular partner and stakeholder engagement, including operational reviews and commercial and marketing initiatives such as accrual and redemption campaigns.
• Support system implementations, testing and operational improvements, coordinating with relevant stakeholders and partners to resolve issues and drive automation.
• Monitor and optimise partnership operations, including accrual/redemption processes, data and file exchanges, SLAs and process documentation to ensure effective governance and business continuity.

Qualifications

• Bachelor’s degree in business administration, marketing, information Systems, or a related field.
• Minimum 3-5 years’ experience in a loyalty program, preferably within the aviation industry.