Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.
Job Description
- Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
- Adheres to and executes all job task checklist points.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Review all Group Resumes, VIP reports, daily business reports.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
- Cash handling and credit processing as required, to include Gift Card redemption.
- To support the Concierge or Telephone Operator as required.
- Resolve guest complaints or otherwise follow up with manager.
- Review room queue and work with Housekeeping to expedite turnover.
- Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
- Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
- Post applicable charges for late check-outs requests.
- Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
- Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
- Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
- Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box.
- Drive and champion ALL loyalty program.
- Drive FO Up selling program.
- Be familiar with hotel services and promotions and promote them.
- Use Royal Service Manager as the main method of communication throughout the department as required for communication.
- Take and deliver accurate and timely guest messages.
- Respond to queries positively.
- Follow department policies, procedures and service standards, including all safety policies.
- Other tasks as assigned.
Qualifications
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Fluency in English, and at least one additional language
- Minimum of 1 year previous Hotel experience is an asset.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Property Management System such as Opera is an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Additional Information
