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Job Description
Novotel & Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.
- Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines
- Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service
- Monitor and maintain appropriate standards of conduct among team members
- Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days
- Report operational defects and guest-related issues to management promptly
- Conduct and oversee training and cross-training initiatives within the department
- Promote hotel facilities and identify opportunities to enhance guest experiences through upselling
- Ensure smooth communication between shifts and departments
- Resolve guest complaints and concerns efficiently and professionally
- Implement and maintain front office systems and procedures to optimize efficiency
Qualifications
- Proven experience in a front office or customer service role, preferably in the hospitality industry
- Strong leadership and team management skills
- Service-focused personality with a commitment to guest satisfaction
- Proficiency in Opera or similar property management systems
- Fluency in English; additional languages are a plus
- Excellent problem-solving abilities and attention to detail
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
- Knowledge of hospitality industry best practices and standards
- Experience in training and developing team members
- Ability to multitask and prioritize effectively
- Flexibility to work various shifts, including weekends and holidays
- Bachelor's degree in Hospitality Management or related field preferred (not mandatory)
Additional Information
