Retail Banking Executive - Credit Cards

The Retail Banking Executive - Credit Cards delivers accurate and timely support for risk management and control within Retail Banking Sales. The role contributes to sound risk decisions, controlled exposures and timely remediation by applying banking knowledge, sound judgement and a customer-focused approach. It works with relevant business and control stakeholders to resolve issues, manage risk and support sustainable performance across Emirates NBD Group.

Requires minimum 2 years in risk management and control within banking or financial services, with exposure to regulated operations, stakeholder management and relevant systems.

Key Responsibilities:

• Deliver high-quality risk assessments, portfolio reviews and control actions.
• Maintain strong governance and compliance with risk appetite, delegated authorities and regulatory standards.
• Improve service quality, efficiency and stakeholder outcomes.
• Strengthen collaboration across business and control functions.

1. Deliver high-quality risk assessments, portfolio reviews and control actions.

• Plan and execute risk assessments, portfolio reviews and control actions in line with agreed priorities and service expectations.
• Review information to ensure outputs are accurate, complete and fit for purpose.
• Resolve issues promptly and escalate material exceptions through approved channels.
• Maintain clear records and timely updates on progress, risks and outcomes.

Performance Measures:

• Quality and accuracy of deliverables
• Achievement of agreed service levels
• Effectiveness of issue resolution

2. Maintain strong governance and compliance with risk appetite, delegated authorities and regulatory standards.

• Apply risk appetite, delegated authorities and regulatory standards consistently across assigned activities.
• Complete required checks, approvals and documentation.
• Identify control gaps or unusual activity and support corrective action.
• Maintain audit-ready evidence and support reviews.

Performance Measures:

• Adherence to policies and controls
• Reduction in avoidable errors
• Timely closure of risk actions

3. Improve service quality, efficiency and stakeholder outcomes.

• Analyse performance and feedback to identify improvements.
• Recommend practical changes that protect customer and control outcomes.
• Support automation, standardisation and digital adoption.
• Track improvements and confirm benefits are sustained.

Performance Measures:

• Improvement in turnaround time
• Increase in first-time-right quality
• Delivery of agreed improvements

4. Strengthen collaboration across business and control functions.

• Build effective relationships with relevant stakeholders.
• Communicate requirements, decisions and risks clearly.
• Share knowledge and provide guidance to colleagues.
• Contribute to an inclusive and accountable team environment.

Performance Measures:

• Stakeholder confidence
• Clarity of communication
• Contribution to team capability

Bachelor's degree

Relevant banking sales experience of minimum 2 years required (Preferably selling credit cards)

Driving license preferred

Ongoing professional development in banking regulation, risk management and digital ways of working.