The Barista is responsible for delivering high-quality coffee and beverage experiences within our luxury retail destination. This role plays a key part in creating a warm, refined, and welcoming atmosphere through craftsmanship, consistency, and personalized service. With a strong focus on quality, presentation, and guest engagement, the Barista ensures every interaction reflects the brand’s values and commitment to exceptional service.
Functional Roles and Responsibilities
- Preparing and serving specialty coffee, tea, and matcha in line with approved recipes, quality standards, and brand guidelines
- Ensuring consistent taste, presentation, and service across all beverages
- Executing espresso extraction, milk texturing, and beverage preparation with precision and attention to detail
- Maintaining strong knowledge of menu offerings, ingredients, and allergens, confidently supporting guest enquiries
- Engaging guests with warm, professional service, offering recommendations and personalised suggestions where appropriate
- Supporting a smooth and refined service flow, anticipating guest needs and collaborating with the wider café team
- Handling guest feedback with professionalism, escalating concerns when required
- Following equipment care, cleaning schedules, and maintenance procedures to ensure operational readiness
- Adhering to all food safety, hygiene, and health regulations at all times
- Minimising waste through correct handling, portioning, and stock rotation
- Participating in training sessions, tastings, and skill development activities to continuously improve product knowledge and service standards
People Management Roles and Responsibilities
Job Requirements
Education/Certification and Continued Education
- High school diploma or equivalent preferred
- Barista training or certification is an advantage, but not essential
Years of Experience
- 1–3 years of experience as a barista or in a customer-facing café or hospitality role, preferably within a premium or quality-driven environment
Knowledge and Skills
- Polished and professional presence with strong attention to detail
- Passion for coffee, hospitality, and delivering excellent guest experiences
- Knowledge of specialty coffee and brewing methods is an advantage
- Ability to perform consistently in a fast-paced, high-expectation environment
- Strong communication and interpersonal skills
- Customer-focused mindset with a commitment to service excellence
- Flexibility to work weekends, public holidays, and varied shifts as required
Languages
