Key Roles & Responsibilities
1. Maintenance & Technical Support
- Provide technical support for multibrand elevators, escalators, and related equipment.
- Attend and support major breakdowns, repeated callbacks, entrapments, and technically complex failures.
- Conduct detailed troubleshooting, fault diagnosis, testing, and root cause analysis.
- Support technicians and supervisors with technical guidance, troubleshooting methods, and corrective actions.
- Review equipment condition and recommend appropriate repair, replacement, or modernization solutions.
- Ensure maintenance activities are carried out in accordance with company procedures, OEM recommendations, and applicable safety requirements.
2. Repair & Corrective Maintenance
- Plan, coordinate, and monitor major repair and corrective maintenance activities.
- Identify defective components and determine suitable repair or replacement solutions.
- Prepare technical recommendations, material requirements, and repair scopes.
- Coordinate with procurement and suppliers for required spare parts and technical information.
- Verify completed repair works through testing and ensure equipment is safely returned to service.
- Monitor recurring failures and implement permanent corrective actions.
3. Modernization / Modification Execution
- Take responsibility for technical execution of elevator modernization, modification, and upgrade projects.
- Review site conditions, existing equipment, drawings, specifications, and modernization requirements.
- Prepare execution plans, material requirements, manpower requirements, and work schedules.
- Coordinate with technicians, subcontractors, suppliers, and customers during execution.
- Supervise installation, testing, commissioning, and handover activities.
- Ensure modernization works are completed safely, within the approved scope, schedule, and quality requirements.
- Prepare technical reports, testing records, and handover documentation.
4. Customer Handling & Coordination
- Act as a technical point of contact for customers, facility management teams, and consultants.
- Attend customer meetings and technical discussions related to maintenance, breakdowns, repairs, and modernization.
- Clearly explain technical problems, root causes, corrective actions, and recommendations to customers.
- Handle customer technical complaints and ensure timely resolution.
- Provide regular updates on major breakdowns, repair progress, and project execution.
- Support the service team in maintaining strong customer relationships and improving customer satisfaction.
5. Multibrand Troubleshooting
- Develop technical capability across different elevator controller, drive, motor, door operator, safety, and control systems.
- Troubleshoot equipment from different OEMs and identify equivalent or suitable replacement solutions where required.
- Analyse electrical, electronic, mechanical, hydraulic, and control-system failures.
- Support obsolete equipment assessment and identify alternative repair, replacement, or modernization solutions.
- Maintain technical knowledge of commonly used multibrand systems, components, drives, controllers, and safety devices.
6. Technical Reports & Documentation
- Prepare detailed breakdown, RCA, repair, modernization, and technical inspection reports.
- Document failure history, findings, corrective actions, and recommendations.
- Maintain records of recurring technical issues and major equipment failures.
- Review service reports and provide technical feedback to field teams.
- Support preparation of quotations and technical scopes for repair and modernization works.
7. Team Support & Knowledge Development
- Provide technical guidance and on-the-job support to technicians and supervisors.
- Conduct troubleshooting demonstrations and technical training when required.
- Identify technician skill gaps and recommend training requirements.
- Develop and share troubleshooting procedures, checklists, and technical guidelines.
- Promote good engineering practices, safety awareness, and quality workmanship.
8. Safety & Compliance
- Ensure all repair, maintenance, and modernization activities are performed in accordance with company HSE procedures.
- Ensure appropriate risk assessments, permits, isolation procedures, and safety requirements are followed.
- Support TPI/authority inspections and closure of technical observations.
- Ensure completed works comply with applicable standards, customer requirements, and approved technical specifications.
9. Operational & Commercial Support
- Support the Service Manager in planning technical resources for major repairs and modernization works.
- Provide technical inputs for quotations, material estimation, manpower planning, and project timelines.
- Identify repair and modernization opportunities during maintenance activities.
- Support the service team in converting technical findings into repair and modernization proposals.
- Monitor execution progress, material requirements, and project completion.
Strategic:
- Submits invoices & follow up the payment to be released by the Client within reglementary period of not more than 30 days.
- Monitoring & making follow up for the Annual Maintenance Contract likewise maintaining the sales (quote), invoicing & payment collection.
- Prepares budget or costing sheet of each & every projects (PM Service, Repairs, Upgradation, Modernization & etc.).
- Ensure that finished work or any critical issue is accompanied with site written report or through email sent to Client/.
Operational:
- Develops or adapts a suitable new brand of Lift spare parts like VF Variable Frequency Door Drive, VVVF Variable Voltage Variable Frequency for Lift Main Drive to replace those obsolete Elevator materials & interface into Lift Controller.
- Provides technical support, attends major callback, troubleshoots different brand of Lift Controller / Drive, programming of CPU's, & doing final adjustment on mechanical logic of Elevator mechanism for safe & smooth operation of the unit.
- Conducts safety Tool Box Talk *Check & verify individual time sheets of subordinates.
People Management:
- Attends meeting with Client, analyze root causes for deviation & set up corrective action.
- Allocate suitable technical manpower to the site/s.
- Regular meeting & letter correspondence.
Product/Process Improvement:
- Taken into service maintenance contract the other Brand of Lift Controller (Thyssen, Koney, Sigma, Schindler, Hyundai, Enova-SJEC, AL Futaim, Toshiba, etc.).
- Focuses on managing related projects, service contracts, spare parts, repairs, modernization & or upgradation job.
Education & Certifications:
- Bachelor of Science in Electrical Engineering.
Knowledge & Skill:
- MS Word / Exel / Power Point / Lift software programming / SAP/Xpedeon/Oracle/Farnek/Vendor Cafe Portal / Software Programming / Communication skills / Critical Thinking / Problem solving / Read & analyze Lift skeletal wiring diagram / Lift Troubleshooting.
Experience:
- Experience in software programming & troubleshooting of various Lift Drive & Controller of Traction Machine / Hydraulic with Machine Room or Machine Room less like Schindler Lift (Miconic V, Miconic TX, Miconic X) | Mitsubishi Lift (VFDL, VFEL) | Arcs Robotic from Singapore | GTS Asansor Lift from Turkey | Hidral Lift (Spain) | GMV (Italy) | Bucher Lift (Switzerland) | ASONG Controller / SJEC MONARCH (China).
- AGESMT - Service Engineer (Y-2020 to Present) | SESMT - Testing & Commissioning Engineer (Y-2005 to Y-2016) | Schindler Vietnam - Technical Supporter Engineer (Y-1998 to Y-2000) | Schindler Philippines - Project Engineer (Y-1991 to Y1998).
