Exceptional Hospitality Starts With You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
As a Group, Conference & Events Specialist – Seller at Conrad Dubai , you will play a key role in driving hotel revenue by identifying new business opportunities, building lasting client relationships, and showcasing our exceptional venues and event experiences. With a passion for luxury hospitality and a thoughtful approach to every client interaction, you will help create extraordinary occasions that leave a lasting impression.
You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day as a Group, Conference & Events Specialist – Seller at Conrad Dubai:
- Qualify Business Opportunities: Manage group and event enquiries from initial contact through confirmation, understanding client requirements, event objectives, budgets, and expectations to offer tailored solutions.
- Deliver Timely Proposals: Prepare and share personalized proposals within 24 hours of receiving enquiries, ensuring accurate information, competitive offers, and timely follow-up to maximize conversion.
- Drive Sales Conversion: Collaborate closely with the Proactive Sales team to negotiate opportunities, convert prospective business into confirmed bookings, and achieve revenue targets.
- Maximize Revenue Opportunities: Identify opportunities to increase group, conference, and event revenue through strategic selling, upselling, and promoting the hotel's accommodation, meeting facilities, and event services.
- Manage Rates and Availability: Provide accurate room and banquet availability, pricing, and event packages in line with the hotel's targeted selling strategy and commercial objectives.
- Coordinate Contracts and Deposits: Prepare and issue contracts upon confirmation, clearly communicate agreed terms, and follow up on initial deposits in coordination with the Finance team.
- Ensure Seamless Event Handover: Transfer confirmed bookings to the GC&E Planning team with signed contracts, completed handover documentation, and accurate event details to support flawless execution.
- Maintain Accurate Sales Records: Record proposals, options, tentative bookings, and confirmed business in Delphi, ensuring compliance with Hilton's commercial standards and procedures.
- Build Lasting Client Relationships: Nurture existing accounts, identify opportunities for repeat business, and reconnect with previous clients to strengthen loyalty and generate future bookings.
- Create Memorable Client Experiences: Welcome walk-in enquiries and conduct engaging site inspections, showcasing Conrad Dubai's venues and personalized hospitality to inspire confidence and convert enquiries into bookings.
- Achieve Sales Performance Targets: Take ownership of assigned departmental KPIs, including revenue generation, conversion rates, sales activities, and customer retention.
- Champion Guest and Client Satisfaction: Deliver attentive, responsive, and personalized service throughout the sales journey, contributing to exceptional client experiences and strong Meeting Planner Survey scores.
- Stay Ahead of Market Trends: Maintain a strong understanding of competitor offerings, market developments, and client preferences to identify opportunities and strengthen the hotel's competitive positioning.
- Collaborate Across Departments: Work closely with GC&E Planning, Proactive Sales, Revenue, Finance, and hotel operations to ensure clear communication, accurate commitments, and a consistent luxury hospitality experience.
- Uphold Hilton Service Standards: Demonstrate professionalism, attention to detail, and genuine care in every interaction, ensuring each client experiences the warmth and exceptional hospitality of Conrad Dubai.
What It Takes to Make the Stay
At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of the award-winning Conrad Dubai team , you’ll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality.
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
