KEY RESPONSIBILITY
- Zone Management & Site Coordination
- Coordinate day-to-day facilities management and infrastructure-related activities across assigned zones within Jebel Ali Port Terminals.
- Act as a coordination point between DP World representatives, We One maintenance teams, third-party service providers and other stakeholders.
- Conduct regular inspections of buildings, roads, external areas, infrastructure and associated facilities to identify maintenance requirements, defects and operational concerns.
- Coordinate with relevant departments, including Terminal Operations, Engineering, Projects, HSE, Security and Traffic Management, as required.
- Follow up on client requests, complaints, site observations and outstanding maintenance issues to ensure timely resolution.
- Maintain updated records of inspections, observations, corrective actions and pending activities.
2. Third-Party Contractor & Service Provider Coordination
- Coordinate and monitor the activities of client-appointed contractors and service providers operating within assigned zones.
- Facilitate contractor site visits, inspections, access arrangements and coordination with relevant stakeholders.
- Monitor contractor performance against agreed scopes, schedules, service standards and contractual requirements.
- Conduct site inspections to verify work progress, workmanship, quality and completion of assigned activities.
- Identify delays, deficiencies, incomplete works and non-compliances, and follow up with the contractors concerned for corrective action.
- Review contractor submissions, work completion reports and supporting documentation and provide observations and recommendations to management.
- Support verification of completed works and preparation of job completion records for client review and approval.
3. Infrastructure & Facilities Monitoring
- Monitor the condition and upkeep of infrastructure and facilities within the assigned zones, including roads, drainage systems, external areas, landscaping and associated services.
- Coordinate with responsible service providers for infrastructure maintenance, cleaning, waste management, pest control, landscaping, irrigation and other applicable services.
- Identify damaged, defective or unsafe infrastructure and coordinate corrective actions with the responsible parties.
- Monitor recurring defects, service interruptions and unresolved maintenance issues, escalating concerns as necessary.
- Support inspections and coordination of fire hydrant networks, underground services and other infrastructure systems within the applicable contractual scope.
- Ensure that issues relating to services maintained by other contractors are communicated to the responsible parties and tracked through completion.
4. Work Order Management & Follow-up
- Monitor assigned service requests, inspection findings and work orders through the CAFM system and applicable tracking registers.
- Coordinate with maintenance teams, supervisors, engineers and third-party contractors to ensure timely attendance and completion of activities.
- Track pending work orders, delayed activities, access-related constraints and outstanding corrective actions.
- Follow up on service requests and ensure appropriate updates, supporting documents and closure evidence are available.
- Escalate critical, overdue or repeatedly unresolved issues to the management personnel concerned.
- Support the preparation of work order status reports, pending activity summaries and action trackers.
5. Project Coordination & Work Verification
- Coordinate with DP World project teams and appointed contractors during minor works, infrastructure improvements, modifications and other site activities.
- Facilitate joint site inspections, technical discussions and coordination meetings.
- Monitor project progress against agreed schedules and report delays, site constraints and operational concerns.
- Assist in identifying work interfaces, access requirements and potential disruptions to terminal operations.
- Support snag inspections, defect identification, rectification follow-up and completion verification.
- Maintain records of project progress, observations, outstanding works and completion documentation.
6. Asset Management & Condition Reporting
- Support asset identification, tagging, verification and data collection activities across assigned facilities and infrastructure.
- Coordinate with relevant teams to maintain accurate and updated asset registers and associated records.
- Assist in conducting asset condition assessments and identifying deterioration, recurring failures and potential replacement requirements.
- Support the preparation of asset condition reports, lifecycle assessments and maintenance recommendations.
- Coordinate the collection and updating of relevant technical documents, drawings and asset information.
- Report asset-related observations and recommendations to management for further assessment and action.
7. HSE, Compliance & Emergency Coordination
- Ensure that site activities are coordinated in accordance with applicable DP World HSE, security, access control and permit-to-work requirements.
- Monitor contractor compliance with approved safety procedures, work permits and site-specific requirements.
- Report unsafe conditions, incidents, hazards and non-compliances to the appropriate personnel.
- Coordinate with relevant stakeholders during emergency situations, including flooding, drainage issues, infrastructure failures and other operational incidents.
- Support emergency preparedness inspections, site readiness assessments and follow-up of identified deficiencies.
- Assist with implementation and monitoring of applicable Integrated Management System procedures and compliance requirements.
8. Reporting, Documentation & Client Communication
- Prepare daily, weekly and monthly reports covering inspections, contractor activities, work progress, outstanding issues and corrective actions.
- Maintain accurate trackers for pending works, contractor performance, client requests, site observations and action items.
- Attend coordination meetings with clients, contractors and internal teams, and prepare meeting minutes and action follow-up records.
- Provide timely updates on critical issues, delays, risks and matters requiring management intervention.
- Support the preparation of contractor performance evaluations, completion verification records and reports required for client submissions.
- Maintain proper documentation and evidence of inspections, communications, corrective actions and completed activities.
- Ensure clear communication and effective follow-up until assigned issues are satisfactorily resolved.
4. Technical & Behavioral Competencies
- Good understanding of Hard Facilities Management operations, including MEP, civil, building services and infrastructure maintenance.
- Knowledge of zone management, site inspections, contractor coordination and facilities maintenance procedures.
- Ability to monitor multiple service providers, track deliverables and follow up on outstanding activities.
- Familiarity with preventive and corrective maintenance, work orders, SLAs and KPIs.
- Understanding of infrastructure services, including roads, drainage, landscaping, utilities and associated facilities.
- Ability to identify technical defects, assess site conditions and recommend appropriate corrective actions.
- Working knowledge of CAFM/CMMS systems for work order monitoring, tracking and reporting.
- Proficiency in MS Office applications, particularly Excel, Word, Outlook and PowerPoint.
- Ability to prepare inspection reports, contractor performance reports, progress summaries and action trackers.
- Basic understanding of asset management, asset registers, condition assessments and lifecycle reporting.
- Knowledge of HSE requirements, permit-to-work procedures, risk assessments and contractor safety compliance.
- Strong coordination, communication, problem-solving and stakeholder management abilities.
- Ability to read and interpret basic engineering drawings, layouts, technical specifications and maintenance documentation.
- Good organizational skills with the ability to prioritize multiple activities and meet deadlines.
5. Qualifications, Experience and Skills
Essential Qualification: Bachelor's Degree in Mechanical, Electrical or Civil Engineering from a recognized institution. A qualification in Facilities Management, Building Services or a related engineering discipline may also be considered, subject to company requirements.
Work Experience:
- Good understanding of Hard Facilities Management operations, including MEP, civil, building services and infrastructure maintenance.
- Knowledge of zone management, site inspections, contractor coordination and facilities maintenance procedures.
- Ability to monitor multiple service providers, track deliverables and follow up on outstanding activities.
- Familiarity with preventive and corrective maintenance, work orders, SLAs and KPIs.
- Understanding of infrastructure services, including roads, drainage, landscaping, utilities and associated facilities.
- Ability to identify technical defects, assess site conditions and recommend appropriate corrective actions.
- Working knowledge of CAFM/CMMS systems for work order monitoring, tracking and reporting.
- Proficiency in MS Office applications, particularly Excel, Word, Outlook and PowerPoint.
- Ability to prepare inspection reports, contractor performance reports, progress summaries and action trackers.
- Basic understanding of asset management, asset registers, condition assessments and lifecycle reporting.
- Knowledge of HSE requirements, permit-to-work procedures, risk assessments and contractor safety compliance.
- Strong coordination, communication, problem-solving and stakeholder management abilities.
- Ability to read and interpret basic engineering drawings, layouts, technical specifications and maintenance documentation.
- Good organizational skills with the ability to prioritize multiple activities and meet deadlines.
Skills:
- Excellent coordination, communication and interpersonal skills.
- Good command of written and spoken English, including the ability to prepare professional emails, reports and meeting minutes.
- Strong follow-up skills with the ability to track multiple pending activities through completion.
- Good analytical and problem-solving abilities.
- Proficiency in Microsoft Excel for maintaining trackers, analyzing information and preparing progress reports.
- Ability to work independently with minimum supervision while maintaining effective coordination with management.
- Good time management, planning and organizational skills.
- Ability to communicate effectively with client representatives, contractors and operational personnel.
- Proactive approach to identifying issues, escalating concerns and following up on corrective actions.
- Ability to work under pressure and manage multiple priorities in an operational port environment.
- Willingness to conduct regular site visits and work across multiple locations within Jebel Ali Port Terminals.
- Valid UAE driving license
6. Key Performance Indicators (KPIs)
- Timely completion of scheduled zone inspections and submission of inspection reports.
- Effective coordination and monitoring of client-appointed contractors and service providers.
- Timely follow-up and closure of assigned client requests, site observations and outstanding issues.
- Accuracy and completeness of contractor performance evaluations and work completion verification records.
- Timely identification, reporting and escalation of delays, defects, safety concerns and non-compliances.
- Accuracy and timely updating of CAFM records, action trackers and progress reports.
- Compliance with applicable HSE, security, permit-to-work and operational requirements.
- Timely coordination of asset verification, condition reporting and associated documentation.
- Support for Zone Management IMS implementation, compliance monitoring and emergency preparedness.
- Client satisfaction and effectiveness of communication with internal and external stakeholders.
7. Work Environment
- Site-based position within DP World Jebel Ali Port Terminals, covering multiple operational facilities and infrastructure areas.
- Requires regular site inspections, coordination meetings and interaction with client representatives, contractors and maintenance teams.
- Work involves both office-based coordination and field inspections in an active industrial and port environment.
- May require flexibility in working hours to support urgent operational requirements, emergency situations and critical site activities.
- Must comply with all applicable DP World security, HSE, access control and operational procedures.
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