Manager - Community Engagement, AD Food Hub

The Community Engagement Manager at Abu Dhabi Food Hub (ADFH), part of the Economic Cities & Free Zones Cluster at AD Ports Group, is responsible for ensuring the operational integrity, safety, and compliance of the live market environment. Acting as the primary client-facing representative, this role is pivotal in embedding a safety-first culture among tenants and clients, overseeing outsourced operational functions, and maintaining high standards of cleanliness and compliance every trading day. The manager safeguards ADFH’s premium positioning by delivering a differentiated, safe, and clean market experience that encourages tenant retention and service charge renewal. Operating under strict cost discipline, the Community Engagement Manager enforces service level agreements (SLAs) and performance deductions with contractors, directly impacting the largest controllable operating costs and protecting the service-charge recovery ratio. By proactively managing revenue protection and health, safety, and environment (HSE) oversight, the role prevents incidents and trading interruptions, ensuring continuous market activity and occupancy. This position is integral to maintaining ADFH’s reputation as the safest, cleanest, and most compliant food trading hub in the region, distinguishing it from competitors.

Core & Strategic Responsibilities:

Operational Oversight & Compliance

• Monitor daily market operations to ensure cleanliness, safety, and regulatory compliance.
• Embed and promote safety culture among tenants, clients, and contractors, including the execution of training and induction training enforcement.
• Conduct regular inspections and audits to identify and mitigate risks associated to the community (assets, behaviors, bad practices)

Contractor & SLA Management

• Oversee outsourced service providers, ensuring delivery aligns with contractual SLAs.
• Enforce performance deductions and cost controls to optimize operating expenses.
• Track and report contractor performance, escalating issues as necessary.

Client & Tenant Engagement

• Act as the primary point of contact for tenants and clients, addressing operational concerns and feedback.
• Facilitate onboarding and orientation for new tenants, emphasizing safety and compliance requirements. Induction trainings.