Assistant - Parts

Key Responsibilities

• Inventory Management: Receive, inspect, and verify incoming parts shipments against packing slips and invoices.
• Order Fulfillment: Locate and issue parts to service technicians promptly to minimize vehicle downtime.
• Customer Service: Assist retail customers and internal staff with part lookups, pricing, and availability, providing accurate information in person and over the phone.
• Stocking & Organization: Organize and maintain the parts storage area, ensuring all items are labeled, shelved correctly, and easily accessible.
• Ordering: Assist in placing orders with suppliers and vendors, tracking shipments, and following up on backordered items.
• Returns & Warranty: Process defective parts returns and warranty claims in accordance with manufacturer and company policies.
• Record Keeping: Maintain accurate inventory records using the dealership’s computer system (DMS) and perform regular cycle counts to ensure stock accuracy.
• General Maintenance: Keep the parts department clean, organized, and compliant with safety standards.

Qualifications

• Education: High school diploma or equivalent (GED).
• Experience: Previous experience in an automotive parts department, warehouse, or inventory role is preferred but not required.
• Familiarity with automotive parts and components.
• Proficiency in inventory management software or Dealership Management Systems (DMS) (e.g., CDK, Reynolds & Reynolds).
• Basic computer skills (Microsoft Office, email).
• Physical Requirements: Ability to lift up to 50 pounds and stand for extended periods.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work effectively in a team environment.
• Valid driver’s license with a clean driving record.