Senior Global Operations Manager, Distributed Cloud (Sr Manager, DC Operations), Oracle

About the job

Oversees Data Center Operations across multiple data centers, managing and integrating team performance, operations metrics, and capacity analysis into the broader business line strategy. Directs multiple teams in supporting escalated technical issues, crisis management, and root cause analysis, while standardizing processes and maintaining an accurate knowledge base. Supports new region builds and expansion activities, acting as a senior liaison with project and engineering teams to manage timelines, capacity, and ensure adherence to world-class standards. Engages and advises teams responsible for installations, repairs, inventory, and logistics, enforces standards for component replacements and upgrades, recommends significant purchases, and implements advanced maintenance strategies to optimize data center efficiency and stability.

Key Responsibilities

Data Center Site Portfolio Management:

Lead Data Center Site Operations for a select portfolio of enterprise customers globally where additional operational leadership and support is required.
Manage and collaborate effectively with Oracle’s Cloud Service Providers, including AWS, Microsoft, and Google, to address operational issues, support site-expansion projects, and manage the full operations lifecycle.
Provision rack capacity for customers and multi-cloud deployments to enable revenue.
Own customer expectations and work closely with cross-functional teams to ensure data center-related projects are tracked through to execution.

Performance Monitoring and Analysis:

Define, review, and communicate operational KPIs, goals, and objectives for the team and key customers, providing leadership with clear visibility of performance, risks, and improvement actions.
Set expectations, goals, and objectives for the global team; monitor deployments and operational performance; quality-assure process execution; and proactively address concerns with regional and remote team leads.
Ensure all compliance-reporting requirements are successfully met for DRCC/Alloy customers by working closely with the Data Center Compliance team.

Issue Management and Automation:

Act as a global escalation point of contact for significant operational and customer issues, providing swift leadership, coordinating cross-functional response, and owning resolution where required to restore services.