Cluster Commercial Director

You will be responsible for the following areas to the highest standards:

Commercial:

• Develop the annual commercial strategy and budget and lead its execution through effective use of Hilton’s Commercial Focus process and relevant business intelligence tools.
• Accountable for driving total revenue performance across all segments and channels while optimizing market share and cost of sale.
• Partner with the Director of Operations, Revenue, Sales, Marketing and other key stakeholders to ensure commercial targets are met or exceeded across Rooms, Food & Drinks, Spa, Events and other revenue-generating departments.
• Support the strategic planning of pricing and inventory management through collaboration with the centralized Revenue team.
• Build and maintain strong relationships with key accounts, Hilton Worldwide Sales and business partners to create new opportunities and drive top-line results.
• Monitor market trends, competitor activity and industry developments to identify strategic commercial opportunities and risks.
• Actively represent the hotel in commercial reviews, area calls and stakeholder presentations including Regional and Owner updates.
• Oversee and align local marketing, eCommerce and Public Relations activity with the hotel’s commercial vision in coordination with area and brand support teams.
• Optimize the total commercial ecosystem across the cluster to balance individual hotel objectives with a cluster strategy with individualized deployment.

People:

• Lead, coach and develop a high-performing commercial team across Sales, Conferences and Events, Marketing and Public Relations and Reservations functions.
• Ensure succession planning and talent pipeline development for key commercial roles through active mentoring and performance management.
• Act as a commercial role model for the hotel and wider EMEA Hilton community by sharing best practices and developing future leaders.
• Establish a culture of accountability, collaboration and strategic thinking within the commercial team.
• Ensure appropriate communication processes are established and superior team engagement is in place.
• Be an active member of the hotel’s Executive Leadership Team, contributing to strategic direction and overall business success.

Operations: