Processor - Escrow Services

Processor - Escrow Services is expected to provide superior client service experience and seamless delivery of all Escrow Operations & services in collaboration with his/her team. Processor - Escrow Services needs to ensure the services provided as an Account Trustee to Clients, internal and external stakeholders are in line with Real Estate Escrow, Common Area Escrow (JOP), Body Corporate Escrow, Commercial Escrow and bank’s process and guidelines.

Key Responsibilities:

• Handling day to day Escrow operations activities in compliance with Real Estate/DIFC/Common Area/Commercial Escrow Laws and Regulations and internal procedures related to these services within the timelines.
• Check daily transactions documents related to Developers, Unit Management, Projects, Payments, Deposits, Allocations, Unit Cancellation/Refund, Pending payments, Guarantee management, Retention transfer and others and ensure timely processing and confirmation to clients/stakeholders. Liaise with bank appointed engineer/s for obtaining their certification for release of payments. Ensure timely Reconciliation of internal and regulatory reports for sending it Regulatory/stakeholders within timelines.
• Check project wise reports and ensure project wise accounts are reconciled and up to date. Ensure all exceptions are escalated, approved and ratified. Ensure customer queries are responded within the timelines and confidentiality maintained. Liaise with concerned team for clarifications related to any transaction.
• Quick adaptability to new initiatives, systems or any changes in the existing process related to Escrow Operations & Services.

Support Product Managers / Business units operationally, ensuring customer satisfaction by transactions getting processed in line with regulatory/internal bank process, policy and procedures. Providing clarifications / seeking clarifications to and from internal / external customers for smooth completion of the request.

Analyze operational activities and provide ideas, recommendation and implement to reduce manual activities and enhance operational efficiency in compliance with the Operational and Regulatory guidelines.

Display subject matter expertise and ensure service quality meets customer’s, Regulatory and bank’s expectations.

Well versed with Finacle, BPM, EMS, Business Online, Payment Hub and other banking applications.

Reconcile audit report and timely submission of audit report to Regulatory/DIFC/Common Area in line with Regulatory guidelines for Account trustee, Developer, Common Area and Body Corporate.

Perform UAT for new/enhancement product releases, review and provide sign off to IT/stakeholders.