Specialist, HR Offboarding (Case Officer) manages employee offboarding cases end-to-end, ensuring each separation is completed accurately, timely, compliantly and with appropriate controls. The role acts as the primary point of contact for exiting employees and coordinates all required actions, including clearances, final settlement, system updates, documentation, queries and exit surveys.
The role also ensures a consistent and positive offboarding experience, treating employees professionally and respectfully while protecting FAB’s operational, financial, legal, regulatory and compliance requirements and supporting continuous process improvement and automation.
KEY RESPONSIBILITIES
Manage assigned employee offboarding cases end-to-end, including resignations, terminations, redundancies and other employee separations, from receipt of the separation instruction through final closure, ensuring all required activities are completed accurately and within agreed timelines.
Act as the dedicated Offboarding Case Officer and single point of contact for exiting employees, providing clear and timely guidance on the offboarding journey, required actions, documentation, timelines, final settlement, benefits, liabilities, clearances and applicable exit formalities.
Conduct employee offboarding and exit meetings, clearly explaining the separation process, key milestones, employee responsibilities, outstanding requirements, settlement and clearance activities, and available support to ensure a smooth and professional exit experience.
Coordinate proactively with all relevant stakeholders, including HRBPs, Line Managers, Payroll, Employee Services, PRD, IT, Legal, Staff Banking, Credit Cards,
Collections and Indemnities, following up on outstanding actions, resolving dependencies and ensuring timely completion of the offboarding process.
Own and resolve employee offboarding queries and AskHR cases, investigating issues, coordinating with relevant stakeholders, providing accurate and timely responses, and maintaining ownership until each query or case is fully resolved and closed.
Execute and coordinate all applicable operational and system-related offboarding activities, including ITSM and ServiceNow requests, access revocation, T24 Block/Unblock, BPMS approvals, Oracle Fusion transactions, staff banking requirements, visa or permit cancellation, medical insurance cancellation, pension de-registration and other applicable separation formalities.
Coordinate final settlement activities with Payroll and relevant stakeholders, ensuring accurate and timely submission of leave, notice-period and other required inputs, deductions, payments, recoveries and liabilities, and following up on employee acceptance and resolution of any outstanding settlement matters where applicable.
Drive completion of exit surveys for all eligible employees, proactively following up with employees and HRBPs. Where employees have not submitted their feedback through the system, conduct exit survey meetings to capture their feedback and ensure the information is accurately recorded in the system.
Maintain complete and accurate offboarding records, checklists and management information, including system checklists, trackers, dashboards, case records, exit packs, file notes, approvals and supporting documentation. Ensure data integrity, confidentiality and document control, and upload all required documentation to the HR DMS upon completion of the offboarding process to maintain complete employee records and audit readiness.
Ensure compliance with FAB policies, procedures, Delegation of Authority, governance requirements and applicable control frameworks throughout the offboarding lifecycle. Identify and promptly escalate exceptions or risks relating to access, approvals, documentation, employee liabilities, data accuracy, compliance, fraud or reputational exposure.
Contribute to continuous improvement, digitisation and automation of the offboarding journey by identifying manual activities, recurring employee queries, process gaps, control weaknesses and system enhancement opportunities, and supporting testing and implementation of improvements to workflows, systems, checklists, templates, dashboards and employee communications.
Customer Orientation Demonstrate a strong customer-centric approach by understanding and responding effectively to the needs of employees, managers, HR stakeholders, and external service providers throughout the employee separation lifecycle. Ensure a professional, timely, and seamless offboarding experience while maintaining compliance with Group policies and service standards.
Persuasion and Influence Build effective working relationships and influence stakeholders across HR, Payroll, Finance, Technology, Employee Relations, Business Units, and external vendors to ensure timely completion of offboarding activities, adherence to governance requirements, and resolution of complex employee exit matters.
Analytical Thinking and Problem Solving Identify, analyze, and resolve complex offboarding issues by evaluating available information, assessing risks and impacts, and recommending practical solutions that maintain compliance, operational efficiency, and employee experience.
Policies, Systems, Processes & Procedures Maintain a comprehensive understanding of HR policies, labor regulations, governance requirements, and operational procedures related to employee separations. Ensure all activities are conducted in accordance with approved processes, internal controls,
Delegation of Authority (DoA), and maker-checker requirements.
Continuous Improvement and Innovation Contribute to the ongoing enhancement of offboarding processes, systems, controls, and service delivery models.
Identify opportunities to improve operational effectiveness through automation, process standardization, digitization, and data-driven decision-making.
Data Integrity, Reporting & Analytics Support the preparation, maintenance, validation, and analysis of offboarding reports, dashboards, management information, and operational metrics to ensure data accuracy, integrity, and timely stakeholder reporting.
Leverage employee exit trends, survey results, and operational insights to support decision-making and continuous improvement initiatives.
Collaboration and Stakeholder Management Work collaboratively with cross-functional teams across multiple jurisdictions to ensure effective coordination of employee separations, timely issue resolution, and consistent application of policies and procedures across the Group.
Confidentiality and Risk Management Handle sensitive employee information with the highest level of integrity, professionalism, and discretion. Ensure appropriate controls are maintained to mitigate operational, compliance, fraud, and reputational risks associated with employee exits.
Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
REQUIREMENTS / QUALIFICATIONS
Minimum Qualification
Bachelor’s degree in business administration or related discipline.
Minimum Experience
5 years’ relevant experience in HR Operations with at least 3 years in similar positions in HR Operations, Employee Services, HR Administration, or Offboarding experience.
Experience working with HRIS platforms (Oracle Fusion preferred).
Strong reporting, analytics, and stakeholder management capabilities.
Preferred / Beneficial
Experience working with HRIS platforms (Oracle Fusion preferred).
