Telecommunications Agent (Telephone Operator)

Company Description

Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf , making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

WHAT WE OFFER

We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Accommodation and Medical Insurance Provided

Job Description

Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards

Provide accurate information about resort facilities, services, events, dining options, and operating hours

Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)

Take and relay wake-up call requests, ensuring they are executed accurately and on time

Manage emergency calls calmly and follow established safety and security procedures

Maintain guest confidentiality and handle sensitive information with discretion

Log guest requests, complaints, and follow-ups in the system to ensure timely resolution

Coordinate with front office and guest services to support VIPs, special requests, and personalized services

Operate the hotel’s PBX/telephone system and ensure correct call routing

Handle international calls and assist guests with language or communication needs when required

Maintain a courteous, calm, and polished telephone etiquette at all times

Support other departments during peak hours or special events as needed

Qualifications

Excellent verbal communication and listening skills

Pleasant voice and professional telephone manner

Strong knowledge of resort services and layout

Ability to multitask and remain calm under pressure

Customer-focused mindset aligned with luxury hospitality standards

Minimum 1 year experience in a similar role within 5 star luxury property

Fluent on English languaage any additional language (Russian) is an asset.

Additional Information