Job Purpose
Support BBG Operations and relevant stakeholders in accordance with bank policies and procedures, regulatory requirements, and agreed service standards. The role is responsible for processing day-to-day BBG Operations transactions while maintaining operational quality, efficiency, legal compliance, and effective risk controls.
Key Responsibilities
Service Delivery
- Handle all requests promptly, efficiently, and with full integrity, ensuring compliance with service-level agreements.
- Maintain service logs and operational dashboards, where applicable, to monitor turnaround times.
- Communicate effectively with internal and external stakeholders.
- Process BBG activities in accordance with approved service-level arrangements.
- Review and validate documents received from Client Services and Onboarding before processing.
- Review and process all activities related to BBG Operations.
- Ensure that all activities comply with bank policies, procedures, and legal and regulatory requirements.
- Stay updated on new regulations issued by the Central Bank of the UAE, developments in the UAE legal environment, international requirements, and corporate credit practices.
- Manage high-volume and bulk requests for BBG clients while maintaining accuracy, compliance, and timely resolution.
- Prioritize critical cases and coordinate with relevant internal teams to maintain service quality.
- Manage the BBG Help Desk by responding to stakeholder and business-unit queries promptly and professionally.
- Provide clear guidance and escalate issues when required.
- Update transaction statuses and reasons for rejection through email or the relevant workflow system.
- Prepare standard operating procedures for new processes that have not yet been documented.
- Process the activation of BBG dormant and unclaimed accounts.
- Perform additional duties assigned by management to avoid service interruptions.
Risk and Compliance
- Manage daily workflows without compromising risk controls or service quality.
- Identify and escalate compliance, legal, credit, and operational risks.
- Recommend and support the implementation of appropriate mitigating actions and controls.
- Maintain timely and effective communication with internal and external customers while protecting the bank’s reputation.
