Promote Core Product and cross sell other FAB products within the assigned Business Territory (field sales) against set financial targets
Core Responsibilities
- To achieve or exceed agreed core product sales targets to build new customer base for FAB
- To promote the sales of Core Product in assigned area or work
- To build and maintain effective business relationship with customers
- To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volume
- To ensure the submitted customer applications and documentations are complete and error free
- To follow up for Document discrepancies which have been approved as deferrals
- Minimize errors and act upon them for correction and re-submission if any
- To provide sales MIS to Team Leader on regular basis
- To provide ongoing customer / market feedback to Team Leader to improve business
- To provide Sales DSR to Sales Manager on Regular Basis
- To ensure high level of customer service while handling business proceedings
- To adhere code of conduct & ethics while performing required duties especially while doing the Authentications of KYC documents
- To capitalize on-cross selling opportunities
- To perform duties of Team Leader in his absence if assigned so
- To recommend customer applications which are considered good credit risk and as per FAB policy
- Requires good convincing and negotiating skills in view of complexity in the relevant product
- Be aware of competition and suggest changes for product improvements
- Maintain effective business relationship with all branches and internal departments
- To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team leader
- To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately
- Maintain Effective Relationships with teammates and supervisors
- To ensure that the product information shared with the customer is accurate
KEY PERFORMANCE INDICATORS, SKILLS AND COMPETENCIES
- Service excellence, good knowledge of FAB retail products
- Adherence to policies, processes, and procedures both internally and externally
- Competitive awareness and benchmarking
Multicultural awareness
Portfolio growth
Be always Customer Obsessed
Proactive
Strong Sales skills
Customer sales targets
Client satisfaction index
- High school diploma or Preferably University degree
- Desirable to have a sales diploma or certification
- 1 to 2 years’ experience in selling banking products or in a financial industry
