Intern - Front Desk Agent

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking an enthusiastic and service-oriented Intern – Front Desk Agent to join our Front Office team in Dubai, United Arab Emirates. In this entry-level position, you will be one of the first points of contact for our hotel guests, ensuring a warm welcome and delivering exceptional guest experiences in line with our hospitality standards. You will support daily Front Office operations, including guest check-in and check-out, handling inquiries, and coordinating with other departments to ensure smooth and efficient service. This internship offers an excellent opportunity to gain hands-on experience in hotel operations, develop customer service skills, and build a strong foundation for a career in the hospitality industry.

Key Responsibilities

Warmly greet and welcome guests upon arrival, ensuring a professional and personalized experience.

Assist with guest check-in and check-out procedures while following hotel policies and service standards.

Respond to guest inquiries, requests, and concerns in a courteous and timely manner, escalating issues to supervisors when necessary.

Answer and direct incoming telephone calls and emails, providing accurate information about hotel services and facilities.

Assist with room assignments, key card preparation, and guest registration under the guidance of the Front Office team.

Learn and utilize the hotel's Property Management System (PMS) to support daily Front Desk operations.

Coordinate with Housekeeping and other departments to ensure room readiness and timely fulfillment of guest requests.

Provide guests with information about hotel facilities, dining options, local attractions, and available services.

Maintain a clean, organized, and welcoming Front Desk area, ensuring a professional appearance at all times.

Support reservation-related activities, including booking inquiries, modifications, and guest preferences.

Assist with basic administrative duties, including updating guest profiles, maintaining records, and preparing shift handover reports.

Ensure guest information is handled confidentially and in accordance with hotel policies and data protection standards.

Handle multiple guest requests and operational tasks efficiently while maintaining attention to detail and a positive attitude.

Collaborate with Front Office colleagues and other departments to ensure seamless daily operations and guest satisfaction.

Demonstrate a willingness to learn, strong teamwork, and a commitment to delivering exceptional hospitality experiences.

Qualifications

• Strong verbal and written communication skills in English
• Excellent organizational and time management abilities
• Professional appearance and courteous demeanor
• Basic computer literacy and proficiency with Microsoft Office applications
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Customer service orientation with a genuine desire to assist others
• Phone etiquette and professional telephone communication skills
• Attention to detail and accuracy in administrative work
• Ability to work collaboratively within a team environment
• Preferred: Multilingual abilities (Arabic and English proficiency is advantageous)

Additional Information