Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.
Job Description
We are seeking a professional and enthusiastic Guest Relations Executive to join our team! As the primary liaison between our guests and all hotel departments, you will be instrumental in delivering exceptional service experiences and ensuring every guest enjoys a memorable stay. This role requires a detail-oriented professional who is passionate about anticipating guest needs, managing VIP arrivals, and maintaining the highest standards of luxury service excellence.
Greet and welcome guests in the lobby with warmth and professionalism, escorting them to their accommodations and ensuring a seamless check-in experience
Coordinate with the Front Office team to prepare for VIP arrivals, including room allocations, welcome amenities, personalized cards, and express check-in procedures
Attend daily luxury forum briefings to stay informed of VIP arrivals, special requests, and guest preferences, and communicate this information to relevant departments
Anticipate and fulfill guest requests with discretion and efficiency, ensuring all special needs are documented and addressed promptly
Manage guest complaints and concerns with empathy and professionalism, working collaboratively with hotel management to resolve issues and maintain guest satisfaction
Maintain detailed guest history records and preference profiles to personalize future interactions and enhance the guest experience
Liaise across all hotel departments to coordinate services, activities, and special arrangements that align with guest expectations
Support the Front Office team during peak periods and busy operations, demonstrating flexibility and a collaborative approach
Encourage guests to provide feedback through questionnaires and surveys, capturing valuable insights for continuous improvement
Maintain impeccable personal grooming and presentation standards that reflect our luxury brand image at all times
Perform additional duties and special projects as assigned to support organizational goals
Qualifications
Minimum 2-3 years of proven experience in guest relations, front office, or customer service within a luxury five-star hotel or hospitality environment
