Bellman

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The Role

 To take time and get to know the guests, and to be committed to service excellence.

 To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction.

 Work closely with Front Office, Housekeeping and Food and Beverage regarding guest needs and special requests

 Take opportunities to delight the guests.

Key Deliverables and Responsibilities

Planning & Organizing:

1. Awareness of local activities and recreation options

2. Be fully aware of the daily information and activities both in the hotel and locally.

3. Check Hotel status including occupancy, functions, groups, VIPs.

4. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day

5. Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations:

1. Follow the grooming standards at all times

2. Attend training classes as per schedule

3. Show fullest cooperation and respect within the team and other departments

4. Perform as per OSM Standards and in line with the Company’s Values and Core Behaviours

5. Check equipment and report issues to IT or Engineering

6. Handle guest complaints and report to manager