JOB SUMMARY / INTRODUCTION
The Escrow Manager is responsible for overseeing the daily operations of the escrow department, ensuring the efficient and accurate processing of escrow transactions. This role aims to provide exceptional service to clients by managing escrow accounts, coordinating with all parties involved, and ensuring compliance with regulatory requirements. The Escrow Manager will support staff, fostering a collaborative environment to achieve departmental goals and maintain high standards of customer satisfaction.
KEY RESPONSIBILITIES
- Oversee the daily requests of the escrow department, ensuring efficient and accurate processing of transactions.
- Own product roadmap and prioritize backlog based on business value, risk, and delivery capacity.
- Collaborate with Product Managers, Developers, QA, and other stakeholders to ensure requirements are understood and implemented correctly.
- Assist with test planning, user acceptance testing (UAT), defect triage, and final sign-off.
- Ensure solutions comply with internal policies, regulatory requirements, and governance standards.
- Ensure exceptional customer service by addressing client inquiries and resolving issues promptly.
- Maintain strong relationships with clients, real estate agents, lenders, and other stakeholders involved in escrow transactions.
- Ensure all escrow activities comply with relevant laws, regulations, and industry standards.
Identify and mitigate risks associated with escrow transactions, implementing best practices to safeguard client funds.
- Continuously evaluate and improve escrow processes to enhance efficiency and accuracy.
- Prepare and present regular reports on departmental performance, including key metrics and compliance status.
- Monitor and manage the financial aspects of the escrow department, including budgeting and fees collections.
- Prepare all the audit reports and regulators daily requirements.
- Coordinate with the procurement team for processing the vendor invoices and communicate the details of the same to vendor to ensure the timely settlements as per agreement.
- Participate in review of client agreements, service standards and service quality to ensure that we meet and exceed the expectations of our clients.
Educating the clients about the relevance of Escrow laws and their rights / limitations if any.
REQUIREMENTS / QUALIFICATIONS
Required
- Minimum a University Degree.
- Understanding of Escrow laws, regulations and practices as an Escrow agent.
- Excellent customer service skills.
- Sound Knowledge of Corporate and other Banking products and operations.
- Language proficient: Fluent (business) English, Arabic. Clear written & verbal communication.
- At least 5 years’ experience in Banking, out of which some Corporate/Project Finance experience is preferred.
- Ability to manage high workload within a pressurized environment.
- Strong work ethics – willingness to take a ‘hands on’ approach.
- Analytical & Critical Thinking.
- Adaptability & Learning Agility.
- Collaboration & Teamwork.
- A self-starter, motivated, with aptitude and willingness to undertake self-learning.
Must demonstrate the ability to analyze and understand project credentials, good numerical skills, should have a high-level interpersonal skill.
Preferred / Beneficial
- Strong experience in requirements gathering and documentation (BRDs, FRDs, user stories).
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple stakeholders and priorities effectively.
- Familiarity with data analysis and reporting tools (e.g., Excel, Power BI, SQL).
- Data-driven mindset.
