Global Director – Sales Enablement & Solutions - Freight Forwarding

Job Purpose:

The Global Director – Sales Enablement & Solutions Freight Forwarding is accountable for strengthening global sales execution, commercial excellence and selling solutions across DP World Freight Forwarding Sales.

The role drives the commercialisation of DP World’s broader capabilities across the customer and trade platform, translating solutions such as Control Tower, Trade Finance, Customer Visibility, Detention & Demurrage Monitoring, Stablecoin solutions and other emerging capabilities into scalable customer propositions and sales concepts.

The role also owns key sales enablement infrastructure, content, tools, standards and governance, and enables Regional and Field Sales teams to effectively identify and convert opportunities across the DP World portfolio.

A further focus is the development of digital sales channels and new routes to market, working closely with Marketing, Digital and Product teams to prepare the Sales organisation for evolving customer buying behaviours and future digital and automated customer interactions.

Key Accountabilities:

• Drive the commercialisation of DP World capabilities across the customer and trade platform, with VAS as the initial priority portfolio.
• Develop global sales concepts, customer propositions and sales plays for cross-capability selling across the full DP World portfolio.
• Identify opportunities to combine Freight Forwarding with capabilities such as Control Tower, Trade Finance, Visibility and other digital and financial solutions.
• Enable Regional and Field Sales through training, playbooks, guidance and direct support for strategic cross-regional and cross-capability opportunities.
• Own Sales Enablement content and knowledge, ensuring relevant commercial content is developed, maintained and made available through DP World learning and knowledge communities, including OpsX.
• Develop the digital sales channel and future routes to market, in close collaboration with Marketing, Digital, Technology and Product teams.
• Explore and prepare sales concepts for emerging forms of digital and automated customer interaction, including machine-to-machine / agent-based customer engagement.
• Establish relevant KPIs, monitor global adoption and effectiveness, and drive improvement with Regional Sales leadership.
• Capture successful customer use cases and replicate best practices globally.

General Leadership