Key Responsibilities:
Training Needs Analysis
- Conduct annual Training Needs Analysis across all functions and clinic locations.
- Identify capability gaps through performance reviews, competency assessments, quality findings, patient experience data, and accreditation requirements.
- Analyze learning needs and recommend appropriate development interventions.
- Present training needs findings and recommendations to management and department heads.
- Maintain and monitor mandatory, regulatory, and role-specific training requirements.
Training Calendar Management
- Develop and maintain the annual training calendar covering mandatory, technical, behavioral, and leadership programs.
- Coordinate training schedules, facilitators, venues, virtual platforms, and training resources.
- Manage participant nominations, registrations, attendance tracking, and completion records.
- Monitor training completion rates and ensure timely execution of planned programs.
- Ensure equitable training coverage across all clinic sites and departments.
Training Budget Management
- Support the preparation and administration of the annual Learning & Development budget.
- Monitor and track training expenditures against approved budgets.
- Process purchase requisitions, vendor quotations, and training-related documentation.
- Coordinate with external training providers and consultants.
- Prepare reports on budget utilization, cost per learner, and training ROI.
Training Delivery & Facilitation
- Facilitate classroom and virtual training sessions, including induction, onboarding, compliance, and behavioral programs.
- Ensure effective learner engagement and delivery quality.
- Coordinate internal subject matter experts and external trainers.
- Maintain training records, attendance logs, and certification documentation.
- Conduct post-training evaluations and implement continuous improvements.
Learning Content Design & Development
- Design and develop training materials, presentations, facilitator guides, workbooks, assessments, and job aids.
- Develop and maintain e-learning and blended learning programs.
- Ensure learning materials comply with organizational branding and accessibility standards.
- Review and update content based on policy, regulatory, and accreditation changes.
- Collaborate with business and clinical subject matter experts to ensure content accuracy.
Leadership Development
- Support the development and delivery of leadership and management development programs.
- Coordinate leadership assessments, coaching sessions, and development initiatives.
- Track participant progress and program effectiveness.
- Support succession planning and high-potential employee development initiatives.
- Prepare leadership development reports and recommendations.
Career Planning & Individual Development Plans (IDPs)
- Manage and monitor the organizational IDP process.
- Guide managers on development planning and career conversations.
- Support the creation of career pathways and competency frameworks.
- Consolidate IDP insights to identify organizational development priorities.
- Monitor IDP completion rates and compliance across departments.
Learning Systems, Evaluation & Reporting
- Administer the Learning Management System (LMS), including course setup, enrolments, and completion tracking.
- Maintain accurate training records and learning documentation.
- Prepare dashboards and reports on training compliance, participation, and effectiveness.
- Support internal audits, regulatory inspections, and accreditation requirements by maintaining training evidence.
- Recommend and implement continuous improvements to learning processes and systems.
Qualifications & Experience
- Bachelor's Degree in Human Resources, Learning & Development, Education, Business Administration, or related field.
- 3-5 years of experience in Learning & Development, Training Coordination, Talent Development, or Organizational Development.
- Healthcare industry experience preferred.
- Experience in LMS administration, training facilitation, learning content design, and stakeholder management.
