Front Office Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues

Hospitality is a work of heart ,

Join us and become a Heartist ®.

Job Description

We are looking for a passionate and experienced Front Office Manager to lead our Front Office operations and deliver exceptional guest experiences. The successful candidate will oversee the daily operations of the Front Office, ensure service excellence, maximize room revenue, lead and develop the team, and maintain the highest operational standards.

Key Responsibilities

• Oversee the daily operations of the Front Office to ensure exceptional guest service and smooth hotel operations.
• Monitor room inventory, room availability, room types, and rate categories to maximize occupancy, ADR, and revenue.
• Ensure accurate room counts, guest profiles, registration records, and Front Office reports.
• Provide personalized service and recognition to VIPs, repeat guests, and special arrivals.
• Conduct regular inspections of the lobby, reception, cashier area, and VIP rooms to maintain presentation and cleanliness standards.
• Coordinate closely with Housekeeping to ensure rooms are ready on arrival and guest requests are fulfilled.
• Liaise with the Finance team to ensure compliance with credit policies and accurate guest billing.