Enterprise Excellence is a centralized function in AGI. The function is responsible to drive the transformation of operating models and change management across AGI Business Units and Corporate functions, with a view to achieve the Group's strategic goals. The function partners with AGI Business Units and Corporate functions to help the CEOs, and Heads achieve their objectives by delivering initiatives focused on improving business performance. This role assists both manager and senior managers deliver target operating model, customer experience programs, innovation programs and transformation projects across AGI to drive business value.
Strategic:
- Support as a business analyst for the execution of transformation projects with quantified revenue impact as well as material operational improvements in line with the overall strategic initiatives of AGI
- Engage with different business and department heads and help them achieve their business improvement and performance targets
- Closely work with Manager & Sr. Manager Enterprise Excellence to successfully deliver Lean, six sigma deployment, projects & initiatives aimed at enhancing business efficiency and improving customer experience & innovation programs.
Operational:
- Conduct on-ground process discovery workshops and stakeholder interviews
•Develop detailed process maps and workflows in Visio
•Analyse current-state processes to identify inefficiencies, bottlenecks and risks
•Perform root cause analysis and recommend improvement opportunities
•Support process documentation, validation sessions, and future-state process design
•Prepare data analysis and insights using advanced Excel techniques
•Support in delivering operating model transformation programs at the assigned Business unit or corporate function.
- Jointly work with Manager EE and stakeholders to identify quality business solutions and deliver initiatives within agreed timelines and as per the agreed AGI framework.
- Map existing processes and get an understanding of as is operating models, customer feedback, customer journeys, etc. to identify gaps and improvement opportunities.
- Gather and analyse data and conduct deep diagnostic to provide data driven insights for all aspects of deployment.
- Participate in problem solving with business teams to identify opportunities for improvement and capture clear benefits and deliverables for the change initiatives.
- Develop to be state processes and operating model recommendations along with the Manager, EE.
- Co-ordinate the acquisition and analysis of the data to identify business issues and opportunities.
- Typically manage business analysis activities for single projects or components of larger projects that are multi-discipline.
- Coach line staff during implementation of EE toolkit and continuous improvement transformation on performance management meetings as well as general feedback and coaching topics.
People Management:
- Take lead role in managing relationships with front line managers and front-line staff or team leaders.
- Work closely with ground staff and lead the implementation of project findings.
- Participate in employee engagement related initiatives and action planning.
- Participate in training and coaching sessions with the aim of developing skills of the change agents.
Product/Process Improvement:
- Play a key role in the Diagnostic phase of the projects (analysis of business performance results, mapping existing processes, operating model maturity analysis, costs analysis, customer feedback, and any other business data to confirm the business opportunity and build the business case).
- Support in Design phase of the projects (operating model, business process redesign against leading benchmarks, or operating model maturity targets).
- Identify opportunities for Simplification, Elimination, Migration, Consolidation, Automation within processes.
- Identify opportunities for FTR (first time right).
- Assist in developing implementation (of the 'To Be' process by ensuring business ownership, alignment of internal stakeholders and agreement on the new models).
- Follow implementation plans by leveraging internal capabilities and track to closure.
- Measure impact of the change and track realization of the identified benefits.
Education & Certifications:
- PREFERRED: Certification in Change Management, Agile, Digital Transformation
- MINIMUM: Undergraduate bachelor 's degree in Engineering, Business or Science .PMP and Lean Six Sigma certification (or equivalents).
Knowledge & Skill:
- Experience in Lean, Six Sigma and Change Management.
- Demonstrated experience in working in at least one transformational project within a Service Operations environment.
- Excellent problem-solving skills and the ability to grasp and communicate complex ideas clearly.
- Business Analysis, and process mapping ability.
- Excellent data analysis skills.
- Excellent knowledge of MS office suite, including making MS Powerpoint presentations and advanced MS excel skills.
- Strong inter-personal and relationship skills, adept at influencing and managing a wide range of stakeholders .
- Creative thinker with deep problem-solving skills and clear vision & direction of change management.
- Good oral and written communication and presentation skills.
- Strong experience in business process mapping using Microsoft Visio
- Advanced proficiency in Microsoft Excel for data analysis, reporting, and process assessments
- Knowledge of process improvement methodologies, process optimization, and continuous improvement practices
- Experience conducting root cause analysis and identifying practical solutions
- Ability to document and analyze end-to-end business processes across multiple functions
Experience:
PREFERRED: Any expreience working on digital transfromation projects will be a plus.
MINIMUM: 2+ years hands-on experience in a Change Programs, Project Management, and Business Analysis- 2+ years of experience working on Ops Excellence/Lean/Six Sigma projects.
