Government Compliance Advisor (Emirati National)

About Us

Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role

We are looking for a Government Escalation Advisor to join our Customer Experience team in the UAE. In this role, you will be the accountable UAE-based point of contact for complaints escalated through regulatory channels — including Sanadak (Central Bank of the UAE Ombudsman Unit) and the AECB Dispute & Complaints Management framework.

You will act as the reviewer and submitter of record for all regulator-facing case responses, ensuring that Tamara meets its obligations to CBUAE and other regulatory bodies with accuracy, quality and within required timelines. This is a compliance-critical role that carries personal accountability under UAE regulatory requirements.

This role is on-site based in Dubai.

Your Responsibilities

• Act as Tamara's designated UAE-based complaints reviewer and submitter for all cases raised through Sanadak and, as it goes live, the AECB Dispute & Complaints Management platform.

• Review case investigations and draft responses prepared by the Care Operations maker team, validate the quality, accuracy and completeness of the response, and submit final responses to the regulator within required timelines.

• Serve as the primary point of contact for direct calls, queries and clarifications from Sanadak, AECB and CBUAE case officers during business hours.

• Track and manage regulator-driven case SLAs; escalate any cases at risk of breach to the Head of Care Operations and Compliance ahead of time.