Responsible for supporting the safe, efficient, and customer-focused operation of a ferry terminal. This includes assisting with vessel docking, managing passenger and vehicle boarding, handling ticketing systems, and ensuring compliance with safety protocols.
- Terminal Operations Management
- Ensure smooth daily ferry terminal operations in accordance with approved schedules and SOPs.
- Monitor terminal readiness before, during, and after ferry operations.
- Coordinate with ferry crew, ticketing, security, and HSE teams for uninterrupted operations.
- Ensure all terminal infrastructure (ramps, barriers, signage, waiting areas) is functional and safe.
- Conduct inspections and report maintenance or operational issues promptly.
- Passenger Management & Customer Service
- Supervise safe and orderly embarkation and disembarkation of passengers.
- Assist elderly passengers, People of Determination (POD), and families as required
- Handle passenger inquiries, complaints, and feedback professionally.
- Maintain high customer satisfaction standards through effective communication.
- Vehicle Control & Marshalling
- Manage vehicle queuing, staging, and marshalling within the terminal.
- Ensure compliance with loading instructions and ferry capacity limits
- Prevent unauthorized or overweight vehicles from boarding without approval.
- Schedule & Operational Control
- Monitor ferry arrival and departure schedules and address delays or disruptions.
- Communicate operational updates clearly to passengers and staff.
- Record and report operational disruptions and follow escalation procedures.
- Safety, Security & Compliance
- Enforce HSE, IMS, and ISPS requirements always.
- Monitor for hazards, unsafe acts, and unsafe conditions within the terminal.
- Ensure emergency routes, exit, and muster areas remain accessible.
- Control access to restricted areas and support security operations.
- Incident Management & Reporting
- Act as first responder within role limitations during incidents.
- Prepare and submit incident reports and daily operational reports.
- Coordinate with relevant authorities (police, emergency services) when needed.
Educational and Technical Qualifications:
- High school diploma or equivalent.
- At least 1 year of customer service or transportation-related experience.
- Physically able to lift/pull mooring lines (up to 75 lbs) and work in all weather conditions.
- Knowledge of terminal operations and maritime safety practices
- Understanding of HSE regulations and emergency procedures
- Ability to manage passenger flow and vehicle marshalling.
- Familiar with computer basics... (Word, Excel etc)
Language Skills:
- Proficiency in English (spoken and written) is mandatory.
- Knowledge of Arabic is preferred to support effective communication with local stakeholders and customers.
- Ability to communicate clearly and professionally with passengers, team members, and external parties.
Years of Experience:
- Minimum 1 year of relevant experience in terminal operations, transportation services, customer service, or a related operational environment.
Nature of Experience:
- Strong attention to detail to ensure operational accuracy and safety compliance
- Effective problem-solving skills to address operational challenges and customer issues
- Ability to manage and coordinate with multiple stakeholders in a dynamic environment
- Adaptability and resilience to work under pressure and in changing operational conditions
- Analytical thinking to assess situations and make informed decisions
- Strong team collaboration skills to support seamless terminal operations
- Manage the huge customers (High demand of customer)
