Support Engineer 2, Pharmacy Millennium Solution

Who We Are

At Oracle, we put people at the center of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients and providers to payers and populations, we help improve health, reduce costs, and enhance the healthcare experience.

Oracle Health provides secure, reliable healthcare solutions that connect clinical, operational, and financial data to improve care and support better decision-making around health and well-being.

As a global leader, Oracle is looking for a Support Engineer to join our Support organization. In this role, you will provide functional and technical expertise to Oracle Health clients, helping resolve complex issues, maintain critical applications, and deliver meaningful outcomes for both Oracle and our clients.

What You'll Do

As a Support Engineer, you will work in a collaborative team environment to support Oracle Cerner technologies. You will investigate, troubleshoot, and resolve client issues while helping ensure application stability and a high-quality client experience.

You will be responsible for:

• Providing functional and technical expertise to clients using Oracle Cerner solutions.
• Prioritizing, planning, and managing issue resolution independently and with cross-functional teams.
• Investigating front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.
• Troubleshooting workflows internally and externally to identify root causes and support resolution.
• Creating and maintaining documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.
• Supporting incident resolution and application maintenance to help deliver value for Oracle and its clients.
• Collaborating in a fast-paced support environment to address client needs and improve outcomes.

What You’ll Bring

• Bachelor’s degree in Information Technology, a related field, or equivalent relevant work experience.
• At least 6 years of experience in one or more of the following areas:

• Healthcare information technology, or HCIT
• HCIT support