Senior Technical Architect

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

OVERVIEW OF THE ROLE

Salesforce Technical Architects collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation.

Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.

YOUR IMPACT

• Demonstrated ability to rapidly learn new technologies and Salesforce Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence.
• Ensure scalable and standard methodology solutions to meet and exceed customer needs.
• Guide the evaluation of business and technical requirements.
• Build relationships with key collaborators and team members.
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
• Review and guide project vision and direction, implementation approach and key artefacts.
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
• Where required, hands-on application configuration to meet customer needs.
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.
• Where required, support pre-sales activities to position Salesforce Services.
• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

Required Qualifications

• Salesforce Core Experience (ESSENTIAL): Mandatory hands-on Salesforce architecture and technical implementation experience (minimum 3–4+ years) across Salesforce Core platforms (Sales Cloud, Service Cloud). Proven mastery in programmatic (Apex, LWC, JavaScript) and declarative (low-code/Flow) development, deployment practices, and GitHub branch management.
• Enterprise Architecture & Consulting: Proven hands-on technical consulting and architecture experience delivering scalable enterprise software designs, data modeling, and web services integrations.
• Business Process Optimization: Ability to analyze, design, and optimize complex business processes via technology, data mapping, and integration architecture.
• Emerging Tech & AI: Experience guiding customers and project members in rationalizing and deploying emerging technology (such as Agentforce AI and platform automation) for enterprise business use cases.
• Communication & Mobility: Rapidly learn new technologies as well as strong executive presentation, communication, and facilitation skills. Available to travel regionally across the UAE and Middle East depending on customer needs.
• Language Skills: Fluent/Proficient English speaker (Arabic language skills are an advantage for the Middle East market).
• Location & Policy Acknowledgment: Locally based in Dubai, UAE, with explicit acknowledgment that Salesforce offers no relocation packages or signing bonuses for this role.

Preferred Qualifications

• Architecture & Integration: A detailed understanding of Web Services, REST/SOAP APIs, Data Modeling, and Enterprise application architecture concepts, including experience with enterprise integration tools (ESBs/ETL) and design patterns.
• Executive Relationship Management: Proven ability to build and maintain key trusted-advisor relationships with C-level and mid-level decision makers.
• Regional & Public Sector Focus: Proven experience working for the Public Sector and/or major enterprise clients in the UAE and across the Middle East region.
• Industry Cloud Expertise: Experience delivering complex projects using Salesforce Communications Cloud or OmniStudio technology.
• Certifications: Salesforce Application Architect, System Architect, Administrator, App Builder, Platform Developer II, JavaScript Developer, and/or OmniStudio / Agentforce certification

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.