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Topjobs · Ras Al Khaimah, United Arab Emirates
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Company Description
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
Job Description
How does your working day look like …
Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
Assign areas of responsibility to reception/hostess staff.
Assist with performance evaluation of line staff.
Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager
Prepare the daily/weekly/monthly roster in co-ordination with the Operations team
Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
Conduct daily team member communication meetings in the absence of the Venue Manager
Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
Assist, manage and control the use and upkeep of equipment’s and assets
Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables
Assist in developing strategies to increase sales
Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
Manage Reservations and Table Management System
Manage Database and upkeep of information – create reporting templates to update weekly
Manage yearly marketing calendar of events and promotions around town
Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.
Tracking of reservations coming from hotel concierges and administering concierge appreciation program.
Attend all external networking events as directed by Venue Manager and Managing Partner.
Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.
Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
Personal follow-up via phone or email within one week of the event and update the template report as needed and file
Oversee mailing of official thank-you letter in the month following the event
Introducing potential clients to the venue
Qualifications
Your personality counts more than your CV …
Minimum of 2 years' experience in Food & Beverage or hospitality sector
Hotel or upscale venue operational experience
Proven leadership and team development experience with ability to train, mentor, and motivate staff
Event planning and coordination experience, with demonstrated ability to execute successful group events and parties
Proficiency with reservation and table management systems
Strong administrative and database management skills with experience in creating reporting templates
Proficiency in Microsoft Office Suite
Sales and revenue management experience with proven track record in upselling and maximising revenue
Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements
Excellent interpersonal and networking abilities with experience building and maintaining professional relationships
Middle East hospitality experience (preferred)
Ability to reinforce change through effective communication, support, and own behaviours when implementing creative solutions
Additional Information
What’s in it for you …
