Laundry Supervisor

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Rixos Al Mairid is seeking a highly organized and detail-oriented Laundry Supervisor to oversee the daily operations of the laundry department. This role ensures that all laundry processes, including washing, drying, ironing, and distribution, are carried out efficiently and meet the highest standards of hygiene and quality. The Laundry Supervisor will manage a team of attendants, ensure compliance with safety and sustainability guidelines, and maintain an efficient workflow to support guest satisfaction and operational excellence.

Key Responsibilities:

Team Supervision: Lead and coordinate the activities of laundry attendants to ensure efficient operation and high-quality service.

Laundry Operations: Oversee the entire laundry process, including sorting, washing, drying, ironing, and folding, ensuring high standards of cleanliness and presentation.

Equipment Maintenance: Monitor and ensure the proper functioning of all laundry equipment, reporting any maintenance issues to the engineering team for timely repair.

Quality Control: Conduct regular checks to ensure linens, uniforms, and guest laundry meet company quality standards before distribution.

Inventory & Stock Control: Monitor and manage stock levels of detergents, chemicals, and laundry supplies, ensuring proper storage and usage.

Guest & Internal Services: Coordinate guest laundry, dry cleaning, and pressing services, ensuring timely delivery and handling of special requests.

Sustainability & Waste Management: Implement eco-friendly practices by optimizing water and energy consumption, reducing chemical waste, and promoting sustainable cleaning solutions.

Safety & Hygiene Compliance: Ensure all laundry processes comply with hygiene, safety, and infection control standards, including the proper handling of soiled and contaminated linens.

Training & Development: Provide training to laundry attendants on best practices, machine operation, safety protocols, and guest service excellence.

Collaboration: Work closely with the housekeeping, uniform, and linen departments to ensure smooth operations and timely linen distribution.

Report & Documentation: Maintain accurate records of laundry operations, including equipment maintenance logs, inventory levels, and performance reports.

Qualifications

Education: High school diploma or equivalent; a diploma or certification in hospitality or textile management is a plus.

Experience: Minimum 2-4 years of experience in a hotel or commercial laundry operation, with at least 1 year in a supervisory role.

Technical Knowledge: Strong understanding of laundry chemicals, fabric care, and machine operation.

Leadership & Team Management: Ability to lead, train, and motivate a team in a fast-paced environment.

Attention to Detail: Strong ability to maintain high cleanliness, hygiene, and quality standards.

Communication Skills: Excellent verbal and written communication skills for coordinating with multiple departments.

Problem-Solving Abilities: Ability to quickly address and resolve operational challenges while maintaining service excellence.

Additional Information