Hilton
Listed on Hilton's careers page
Is this your job? Claim it: post it here as your company, and applicants come to your dashboard.
Claim this jobPay not stated in the advert
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.
Here's what you'll do during a typical day:
Call Management: Handle all incoming and outgoing calls accurately, courteously, and efficiently, including wake-up calls, guest paging, staff paging, international calls, and directory assistance.
Guest Service: Respond promptly to guest enquiries and requests, maintain guest privacy, resolve complaints professionally, and promote hotel services and facilities to enhance the guest experience.
Hotel Information: Provide accurate information on hotel facilities, local services and assist with meeting room reservations and business center services.
Administrative Support: Maintain accurate records and ensure hotel information and directories remain current.
Safety and Compliance: Comply with Hilton policies, health and safety standards, fire and emergency procedures, and maintain awareness of hotel safety systems. Report hazards, security incidents, accidents, and unsafe conditions promptly.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The following capabilities and qualifications would be advantageous:
