Laundry Valet

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Job Purpose : To provide efficient collection, delivery, processing, and handling of guest laundry and hotel linen while maintaining high standards of service, hygiene, quality, and guest satisfaction.

Key Responsibilities

• Collect guest laundry, dry cleaning, and pressing items from guest rooms according to hotel procedures.
• Deliver clean and pressed guest laundry to the correct guest room within the required turnaround time.
• Handle guest garments, uniforms, linen, and other laundry items with care.
• Check laundry bags and guest laundry lists for accuracy before processing.
• Verify the quantity and condition of items collected from guest rooms.
• Report any stains, damages, missing items, or irregularities to the Laundry Supervisor.
• Ensure guest laundry is properly tagged, sorted, and transferred to the appropriate laundry section.
• Follow hotel procedures for express, same-day, and regular laundry services.
• Assist with sorting, folding, packing, and preparing guest laundry for delivery when required.
• Maintain proper identification and tracking of guest laundry throughout the process.
• Ensure guest laundry is returned in accordance with the requested delivery time.
• Handle special garment-care instructions according to guest requirements and laundry procedures.
• Coordinate with Laundry Attendants, Housekeeping, and Front Office regarding guest laundry requirements.
• Maintain cleanliness and organization of laundry collection and delivery areas.
• Keep laundry trolleys, baskets, and equipment clean and in good condition.
• Ensure guest corridors, service areas, and guest rooms are not disturbed during collection and delivery.
• Maintain a professional appearance and courteous attitude when interacting with guests.