Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food and Beverage Supervisor , you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Supervise daily F&B operations to ensure smooth service delivery and compliance with Hilton brand standards.
- Conduct pre-shift briefings, assign duties, communicate daily targets, and monitor team performance.
- Ensure outlet readiness, including cleanliness, table setup, equipment, mise en place, and staff grooming.
- Monitor service quality and guest satisfaction, resolve complaints promptly, and follow up on guest feedback.
- Lead, coach, and train team members on service standards, menu knowledge, upselling, and guest engagement.
- Coordinate with Kitchen, Stewarding, Front Office, and other departments to ensure efficient operations.
- Drive revenue by promoting suggestive selling, upselling, promotions, and achievement of sales targets.
- Monitor food and beverage wastage, stock levels, breakages, and operating supplies to control costs.
- Ensure accurate billing, payment processing, and compliance with cash-handling procedures.
- Enforce food safety, hygiene, sanitation, allergen management, and workplace safety standards.
- Prepare shift reports, record guest feedback, report incidents, and complete accurate handovers.
- Support internal audits, training initiatives, and continuous improvement of guest service and operational efficiency.
- Perform additional duties as assigned by the Asst. F&B Manager or F&B Management to support hotel objectives.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Qualification:
- Minimum 2–3 years of experience in Food & Beverage operations, preferably in an upscale or international hotel, is an advantage.
- Previous supervisory experience in a restaurant, all-day dining outlet, or hotel F&B operation is an advantage.
- Good knowledge of food and beverage service standards, menu knowledge, and upselling techniques.
- Strong communication, leadership, guest service, and problem-solving skills.
- Knowledge of food safety, hygiene, HACCP, and workplace safety procedures.
- Ability to lead a team, manage service during peak periods, and maintain high service standards.
- Proficiency in English and Arabic; additional languages are an advantage.
