Company Description
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles The Palm
Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.
More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.
Job Description
We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Lifeguard , reporting to the Lifeguard Supervisor .
The Lifeguard is responsible for supervising the safety and welfare of all swimmers and guests in the pool and beach areas, ensuring a safe and enjoyable environment. The role includes monitoring swimming areas, enforcing safety rules, conducting regular safety checks, and carrying out prompt rescue and emergency procedures whenever necessary.
At Raffles, the Lifeguard plays an important role in ensuring guest safety while delivering a welcoming and attentive service. The ideal candidate is vigilant, responsible, proactive, and confident in handling emergencies, while maintaining the high standards of safety and service that define the Raffles experience.
KEY ROLES & RESPONSIBILITIES
Operation
- To identify and report hazards and maintenance requirements in the work place and immediately report to the Lifeguard Supervisor / Recreation Supervisor
- To check your area on a daily basis. To make sure that it is safe, clean and fit for guests use
- To attend daily briefings
- Ensure all opening up, closing down procedure are adhered to daily in order to offer smooth efficient service
- To be fully aware of and work in accordance with the Standard Operating Procedures and Emergency Action Plan for your department
- Carry out a full check on all lifesaving equipment on a daily basis, complete appropriate checklist and advice your problems relating to the equipment
- Ensure all areas are clean and equipment is in full working order
- Enforce all Recreation Rules and Regulations for the pool and beach use
- Maintain efficient supervision of the pool and beach using 10/20 rule
- Be fully conversant with the Rescue / Emergency procedures and your responsibilities in the event of any emergency
Training
- To attend and participate in departmental and hotel training to ensure consistent delivery of product & service standards. This also includes regular swimming training, practical and theoretical lifeguard training
- Complete training targets each month and be actively involved in any training organized by the department / hotel
- Complete Personal Training Records (Training Book)
Health & Safety
- Give immediate First Aid in the event of an injury or trauma
- To be fully aware of the fire emergency evacuation plan and health and safety regulations
- To ensure that all accidents, incidents and hazards are reported immediately
- To ensure that all equipment and furniture is clean and well maintained and that any hazards are repaired or removed from the operation
General
- Promote a professional image and give full co-operation to all clients with a prompt, caring and helpful attitude
- To work as a team with all colleagues to ensure equality in the workplace is maintained without racial or sexual discrimination
- To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures
- Maintain professional confidentiality and never disclose any information relating to the Hotel / Club’s internal affairs
- Meet all legal requirements under U.A.E law and company policy
- To comply with statutory & legal requirements for fire, health & safety and employment
- To report for duty in good time, clean & tidy and wearing the correct departmental uniform standard
- To give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the Hotel in response to business and clients needs
- To assist in creating an environment which promotes staff morale, encourages employees to have pride in their department and their skills ensuring maximum efficiency
- To assist in the delivery of departmental service standards
- Any other duties as and when requested by the Head of Department
Key Competencies
Customer Focus
- Actively seeks feedback from customers rather than wait for complaints
- Critically evaluates one’s own performance and consistently sets high standards
- Insists on clarity of roles, functions and tasks
- Sets up and maintains systems of information, ensures procedures are being followed
- Consistently produces error free output
- Is always concerned with maintaining standards accuracy and quality
Team Work
- Willing to share freely knowledge, information, ideas and experience to assist others
- Gives credit and recognition to others
- Talks frequently about the importance of considering other departments as part of the overall team
- Works with and supports others as part of a team both within and across functions
- Understands the needs to work together to create an environment of cooperation and mutual responsibility
- Encourages two-way communications, confirms the message has been understood and seeks feedback
- Convey a message, verbally or in writing to both individual and groups
- Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors
- Encourages teamwork within the team as well as with other teams, departments and divisions
Qualifications
- Previous experience as a Lifeguard in a luxury hotel, resort, or hospitality environment, preferably with both swimming pool and beach operations.
- Knowledge of water rescue techniques, first aid, CPR, and emergency response procedures
- Experience in monitoring pool and beach areas and maintaining lifesaving equipment.
- Strong guest service skills with the ability to provide assistance in a professional, friendly, and attentive manner.
AND ABOVE ALL
- Embrace the Raffles brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
Additional Information
Additional Information
Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
