KEY ACCOUTABILITIES
Customer Reception & Hospitality
- Welcome all showroom visitors professionally and courteously.
- Create a positive first impression by delivering a premium and personalized customer experience.
- Offer refreshments and ensure guests are comfortably attended to while waiting.
- Maintain a warm, friendly, and luxury-oriented atmosphere in the showroom.
- Assist customers with general inquiries and direct them to the appropriate sales consultant.
Visitor Management
- Register customer information accurately in the CRM system or visitor log.
- Monitor customer appointments and coordinate with the sales team.
- Manage showroom traffic and ensure visitors are attended to promptly.
- Follow customer flow procedures and brand experience standards.
Administrative Support
- Answer and direct incoming telephone calls professionally.
- Manage showroom email inquiries and route them to the relevant departments.
- Maintain visitor records and daily showroom reports.
- Support document filing, appointment scheduling, and administrative tasks as required.
Brand Experience Enhancement
- Act as a brand ambassador for EXEED by demonstrating professionalism and excellent customer service.
- Maintain up-to-date knowledge of EXEED products, campaigns, and dealership activities.
- Support customer events, product launches, and showroom marketing activities.
- Ensure all customer interactions align with EXEED premium brand standards.
Showroom Presentation
- Monitor showroom cleanliness and presentation standards.
- Ensure reception and waiting areas remain tidy and welcoming at all times.
- Coordinate with housekeeping and facility teams when required.
- Report any showroom maintenance or customer experience concerns.
Key Performance Indicators (KPIs)
- Customer satisfaction and feedback scores.
- Visitor registration accuracy and CRM compliance.
- Customer waiting time management.
- Telephone and inquiry response quality.
- Compliance with EXEED brand standards.
- Professional appearance and customer service excellence.
Key Responsibilities
Customer Reception & Hospitality
- Welcome all showroom visitors professionally and courteously.
- Create a positive first impression by delivering a premium and personalized customer experience.
- Offer refreshments and ensure guests are comfortably attended to while waiting.
- Maintain a warm, friendly, and luxury-oriented atmosphere in the showroom.
- Assist customers with general inquiries and direct them to the appropriate sales consultant.
Visitor Management
- Register customer information accurately in the CRM system or visitor log.
- Monitor customer appointments and coordinate with the sales team.
- Manage showroom traffic and ensure visitors are attended to promptly.
- Follow customer flow procedures and brand experience standards.
Administrative Support
- Answer and direct incoming telephone calls professionally.
- Manage showroom email inquiries and route them to the relevant departments.
- Maintain visitor records and daily showroom reports.
- Support document filing, appointment scheduling, and administrative tasks as required.
Brand Experience Enhancement
- Act as a brand ambassador for EXEED by demonstrating professionalism and excellent customer service.
- Maintain up-to-date knowledge of EXEED products, campaigns, and dealership activities.
- Support customer events, product launches, and showroom marketing activities.
- Ensure all customer interactions align with EXEED premium brand standards.
Showroom Presentation
- Monitor showroom cleanliness and presentation standards.
- Ensure reception and waiting areas remain tidy and welcoming at all times.
- Coordinate with housekeeping and facility teams when required.
- Report any showroom maintenance or customer experience concerns.
Key Performance Indicators (KPIs)
- Customer satisfaction and feedback scores.
- Visitor registration accuracy and CRM compliance.
- Customer waiting time management.
- Telephone and inquiry response quality.
- Compliance with EXEED brand standards.
- Professional appearance and customer service excellence.
Qualifications & Experience
Education
- Diploma or Bachelor's Degree in Business Administration, Hospitality, Customer Service, or related field.
Experience
- 1–3 years of experience in reception, front desk, hospitality, luxury retail, automotive, or customer service roles.
- Experience in premium automotive dealerships is an advantage.
Skills & Competencies
Technical Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience using CRM systems is preferred.
- Strong administrative and organizational skills.
Soft Skills
- Excellent communication and interpersonal skills.
- Professional appearance and positive attitude.
- Strong customer service orientation.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and problem-solving abilities.
- Team player with strong relationship-building skills.
Language Requirements
- Fluent in English (spoken and written).
- Arabic language skills are highly preferred.
Personal Attributes
- Presentable and well-groomed.
- Passionate about customer experience and luxury brands.
- Confident, approachable, and courteous.
- Professional and proactive mindset.
- Ability to represent the EXEED brand image with excellence.
