Graduate Analyst , IT (UAE National)

Project Support and Implementation Assist with IT projects including software deployments, infrastructure upgrades, and technology rollouts across regional offices. Support project documentation, testing activities, user acceptance coordination, and training material preparation. Help track project milestones, identify potential issues, and communicate progress to project stakeholders.

Data Analysis and Reporting Analyze IT service metrics including incident volumes, resolution times, system availability, and user satisfaction scores. Generate regular reports to support IT performance management and identify trends that inform continuous improvement initiatives. Assist with IT asset management by maintaining accurate records of hardware, software licenses, and technology inventory.

PropTech and Digital Solutions Support the implementation and optimization of property technology solutions used across JLL's service delivery, including building management systems, workplace experience platforms, and digital facility management tools. Collaborate with business teams to understand technology requirements and help configure solutions that enhance operational efficiency.

Cybersecurity and Compliance Assist with cybersecurity initiatives by monitoring security alerts, supporting user access reviews, and helping enforce IT security policies. Participate in security awareness activities and contribute to maintaining compliance with data protection regulations and JLL's information security standards.

Vendor and Stakeholder Management Coordinate with technology vendors and service providers to resolve technical issues, track service level agreements, and support procurement activities. Build effective working relationships with business stakeholders to understand their technology needs and deliver responsive IT support.

Documentation and Knowledge Management Create and maintain technical documentation including standard operating procedures, troubleshooting guides, and user instructions. Contribute to the IT knowledge base by documenting solutions to common issues and sharing technical insights with the team.

Qualifications and Requirements

Education Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or related technical field. Recent graduates (within 2 years of graduation) are encouraged to apply.

Technical Skills Solid understanding of IT fundamentals including operating systems (Windows, macOS, iOS, Android), networking concepts, and cloud technologies. Proficiency with Microsoft 365 suite including Teams, SharePoint, and Exchange Online. Familiarity with IT service management principles and ticketing systems is advantageous. Basic knowledge of scripting or programming languages (PowerShell, Python, SQL) is beneficial but not required.

Certifications (Desirable) ITIL Foundation, Microsoft certifications (Azure Fundamentals, Microsoft 365 Fundamentals), CompTIA A+, Network+, or Security+ certifications are advantageous but not mandatory. Willingness to pursue relevant professional certifications as part of career development.

Communication and Interpersonal Skills Excellent communication skills in English with the ability to explain technical concepts to non-technical users clearly and patiently. Strong customer service orientation with the ability to remain calm and professional when handling challenging support situations. Arabic language skills are an advantage for supporting regional offices.

Analytical and Problem-Solving Abilities Strong logical thinking and troubleshooting skills with attention to detail. Ability to analyze technical issues systematically, research solutions effectively, and implement fixes efficiently. Demonstrated capability to learn new technologies quickly and adapt to evolving technical environments.

Personal Attributes Self-motivated and proactive with a genuine passion for technology and continuous learning. Team player who collaborates effectively while also capable of working independently. Flexible and adaptable with the ability to manage competing priorities in a fast-paced business environment. Strong work ethic with commitment to delivering quality results and meeting service level commitments.

Business Acumen Interest in understanding how technology enables business operations and drives value in the commercial real estate industry. Willingness to develop knowledge of real estate processes and property technology solutions alongside technical expertise.

What We Offer

Professional Development Comprehensive graduate programme with structured onboarding, technical training, and mentorship from experienced IT professionals. Exposure to diverse technology platforms, enterprise systems, and PropTech solutions used across JLL's global operations. Clear career progression pathways within JLL's Technology organization with opportunities to specialize in areas such as cybersecurity, cloud infrastructure, data analytics, or enterprise applications.

Learning and Certification Support Access to JLL's learning management system with extensive technical training resources and e-learning platforms. Support for professional certifications including ITIL, Microsoft, AWS, Cisco, and other industry-recognized credentials. Regular knowledge-sharing sessions, technical workshops, and innovation showcases to stay current with emerging technologies.

Technology Environment Opportunity to work with modern technology stack including cloud platforms (Azure, AWS), collaboration tools, AI-powered solutions, and PropTech innovations. Involvement in digital transformation initiatives that leverage technology to reimagine real estate services. Exposure to cybersecurity, data analytics, IoT, and emerging technologies shaping the future of commercial real estate.

Work Culture Collaborative and inclusive team environment that values diverse perspectives and encourages innovation. Hybrid working arrangements supporting work-life balance while maintaining strong team connectivity. Opportunity to work with talented IT professionals and business leaders across JLL's Middle East operations and global technology community.

Benefits Package Competitive salary commensurate with qualifications and experience, annual performance-based bonus, comprehensive health insurance, and other benefits in accordance with UAE labor law and JLL policies. Employee wellness programmes, professional development allowances, and access to JLL's global employee resource networks.

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. Technology is at the heart of our strategy, enabling us to deliver integrated services powered by innovation to help organizations, investors, and individuals realize their real estate goals globally.

JLL's Technology organization supports over 100,000 employees across 80 countries, delivering enterprise IT services, developing proprietary PropTech solutions, and driving digital innovation that transforms how we work and serve our clients.

Location:

On-site –Dubai, ARE

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page › I want to work for JLL.

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